Key responsibilities
UBS Business Solutions US LLC is seeking an Associate Director, Tech Support Analyst in New York, NY.
Are you an innovative thinker? Do you enjoy delivering enhanced change capabilities across a range of business functions? Are you passionate about IT process automation using cutting edge tooling platforms?
We're looking for an Associate Director, Tech Support Analyst to:
• Provide front-line technical support to end users on a variety of technology issues. Support and monitor various business/IT applications, batch jobs and infrastructure components as part of an application support team providing coverage from multiple regions.
• Continually drive improvement to our service offering using data driven analytics, emphasizing opportunities for automation and robotics. Coordinate with multiple and varied teams to conduct and manage special events such as disaster recovery tests, infrastructure change weekends, Data Centre maintenance, and special event days.
• Ensure supportability and quality are maintained with the introduction of production changes.
• Utilize diverse technology solutions and services (networks, operating systems, infrastructure components, applications).
• Can work hybrid (In-office/remote).
Qualified Applicants apply through [redacted]. Please reference 003007. NO CALLS PLEASE. EOE/M/F/D/V. #LI-DNP
Your Career Comeback
We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.
The team
Diversity helps us grow, together. That's why we are committed to fostering and advancing diversity, equity, and inclusion. It strengthens our business and brings value to our clients.
You'll be working in the Tech Support Analyst team in New York, NY.
Your skills and experience
Education & Experience Requirement
• Bachelor's degree or foreign equivalent in Computer Information Systems, Computer Science, Information Technology, or a related field of study plus 5 years of experience in the job offered or 5 years of experience as a Computer Programmer Analyst, Software Tester, Software Engineer, Application Developer, or a related occupation.
Position requires experience/knowledge with the following:
• ITIL processes (Incident, Problem, and Change Management); Windows and Linux administration and troubleshooting; batch scheduling tools and automation frameworks (Autosys); BigPanda; Database administration; query languages for analytics like MS SQL, Sybase, Oracle, and MarkLogic); network troubleshooting capabilities; coordinating disaster recovery and infrastructure change events; Agile Methodologies; Systems Integration; Azure; Qlik; Splunk.
Salary information
The indicative gross base salary range as a full-time equivalent role: United States-New York-New York min USD 140000 - max USD 152300/annum
The expected salary for this role will be determined by relevant factors which may include but are not limited to, role-required experience, qualifications, education, location and skill level. UBS offers a range of competitive benefits and for further information, please visit ubs.com/employee-benefits. We may, at our sole discretion, provide additional variable compensation or awards.
Join us
At UBS, we know that it's our people, with their diverse skills, experiences and backgrounds, who drive our ongoing success. We're dedicated to our craft and passionate about putting our people first, with new challenges, a supportive team, opportunities to grow and flexible working options when possible. Our inclusive culture brings out the best in our employees, wherever they are on their career journey. And we use artificial intelligence (AI) to work smarter and more efficiently. We also recognize that great work is never done alone. That's why collaboration is at the heart of everything we do. Because together, we're more than ourselves.
We're committed to disability inclusion and if you need reasonable accommodation/adjustments throughout our recruitment process, you can always contact us.
