Department
Booth IT: Systems and Security

Job Summary
The Associate Director of Research Operations and Infrastructure for Chicago Booth Information Technology oversee daily operations, project management, and maintenance of reliable network, server, storage infrastructures, including high performance computing (HPC) clusters. This role supports data center services and email to ensure high availability in a 24/7 environment. Working collaboratively with faculty and researchers across various departments, the Associate Director develops tailored technical solutions to support and advance cutting-edge scientific research. The position manages research support staff, develops team capabilities, and leads succession planning for IT operations.

Responsibilities

• Leads day-to-day operations and project management for systems and network infrastructure, including hosted Windows and Linux departmental servers; application, database, email, file, and backup services; and core infrastructure services such as DNS, DHCP, and Active Directory.
• Leads and manages a team of system administrators and research support staff, taking responsibility for assigning work, managing workflow, and creating professional development opportunities.
• Manages and maintains the enterprise storage and storage area network (SAN) environment including troubleshooting, performance planning, capacity, and continuity planning.
• Enhances the focus on security administration by working closely with the Booth Information Security team to maintain continuous risk assessments, review critical systems and identified threats, and produce operational policies/procedures documentation.
• Collaborates directly with faculty, research teams, and leadership to understand their unique computational needs and develop tailored technological solutions.
• Assists in the planning, design, and implementation of new systems, storage, automation and virtualization technology.
• Develops and implements strategies to advance research computing capabilities, while assessing and evaluating existing infrastructure to recommend necessary improvements.
• Develops project plans, forecasts budget needs, and manages financial resources effectively to optimize operations and cost-effectiveness.
• Represents the University's research computing interests by fostering partnerships with external organizations, national HPC centers, and other internal IT departments to enhance overall capabilities.
• Maintains Booth's Disaster Recovery infrastructure and documentation, ensuring systems and applications are adequately protected according to their SLAs, and run bi-annual Disaster Recovery tests.
• Ensures the implementation of approved best practices and information technology policies that result in the highest quality systems administration.
• Manages the creation of standards and procedures to maintain production servers that run the operating system. Manages the installation, configuration, and maintenance of operating systems and utility software.
• Performs other related work as needed.

Minimum Qualifications

Education:
Minimum requirements include a college or university degree in related field.

Work Experience:
Minimum requirements include knowledge and skills developed through 7+ years of work experience in a related job discipline.

Certifications:

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Preferred Qualifications

Education:

• Bachelor's degree in technical fields such as computer science, engineering, or data science.
• Master's degree.

Experience:

• At least ten years of relevant experience.
• Supervisory or team management experience.
• Higher education industry experience.

Technical Skills or Knowledge:

• Proficient managing networked servers with knowledge of switches and firewalls, network services, system utilities, hardware installation, and operating/application system installation.
• Proficient managing high-performance computing (HPC) systems, clusters, and advanced research computing infrastructure.
• Strong understanding of research computing needs, including large-scale data management, analysis, and scientific workflow and job scheduling architectures.
• Familiarity with various programming languages and tools commonly used in research, such as Python, R, MATLAB, Jupyter, and Slurm.

Preferred Competencies

• Demonstrated project management skills to achieve results for multiple, simultaneous projects with competing demands.
• Work independently, identify opportunities for innovation, and recommend effective technological changes.
• Outstanding leadership and collaboration skills to work effectively with researchers, students, and IT professionals across multiple disciplines.
• Deal with confidential and sensitive research data with tact, discretion, and strict adherence to security protocols.

Working Conditions

• This position is currently expected to work a hybrid schedule.

Application Documents

• Resume/CV (required)
• Cover Letter (required)

The University of Chicago uses AI-assisted tools to streamline and augment some recruitment processes; however, AI is not used to make hiring decisions.

When applying, the document(s) MUST be uploaded via the My Experience page, in the section titled Application Documents of the application.

Job Family
Information Technology

Role Impact
People Manager

Scheduled Weekly Hours
37.5

Drug Test Required
No

Health Screen Required
No

Motor Vehicle Record Inquiry Required
No

Pay Rate Type
Salary

FLSA Status
Exempt

Pay Range
$135,000.00 - $165,000.00
The included pay rate or range represents the University's good faith estimate of the possible compensation offer for this role at the time of posting.

Benefits Eligible
Yes
The University of Chicago offers a wide range of benefits programs and resources for eligible employees, including health, retirement, and paid time off. Information about the benefit offerings can be found in the Benefits Guidebook.