8+ years in software engineering, quality engineering, testing, or related fields.
3+ years of leadership experience managing quality engineering or software delivery teams.
Experience leading quality engineering across multiple agile teams or complex applications.
Proven track record in improving quality engineering practices, including automation and metrics-based execution.
Strong understanding of Agile, DevOps, and CI/CD practices.
Experience with various testing approaches including API, UI, integration, and regression.
Responsibilities
Lead quality engineering execution for specific applications or agile teams.
Manage, coach, and develop quality engineering leaders and teams.
Implement quality engineering standards and governance established by leadership.
Drive quality planning and execution across various testing activities.
Partner with Engineering and Product teams to embed quality in development processes.
Oversee defect management activities, including trend analysis and corrective actions.
Support release readiness assessments and ensure validation for production deployments.
Advance automation adoption and integrate quality checks into CI/CD pipelines.
Monitor quality metrics and identify risks for continuous improvement.
Benefits
Medical, dental, and vision benefits.
401(k) retirement savings plan.
Paid time off, including personal holidays and parental leave.
Short-term and long-term disability insurance.
Life insurance and additional wellness opportunities.
Full Job Description
TheAssociate Director, Segment Quality Engineeringis a people and delivery leader responsible for executing quality engineering practices across a defined set of products, applications, or delivery teams within Humanas technology portfolio. Reporting to theAVP, Segment Quality Engineering, this role leads quality engineering teams focused on delivery quality, test automation, release readiness, and continuous improvement.
This leader will partner closely with Product, Engineering, Architecture, Platform, DevOps, and enterprise quality teams to embed quality throughout the software development lifecycle and improve release confidence, delivery speed, and production stability. The Associate Director will help operationalize segment quality strategy through consistent execution, strong team leadership, and measurable quality outcomes.
Responsibilities
Lead quality engineering execution for a defined set of applications, products, or agile teams within the segment portfolio.
Manage, coach, and develop quality engineering leaders, engineers, and SDETs, with accountability for team performance, engagement, and growth.
Implement quality engineering standards, practices, and governance established by segment and enterprise leadership.
Drive quality planning and execution across functional, integration, end-to-end, regression, and release validation activities.
Partner with Engineering, Product, and delivery leaders to ensure quality is embedded in planning, design, development, and release processes.
Oversee defect management activities, including triage coordination, trend analysis, root cause follow-up, and corrective action tracking.
Support release readiness assessments and ensure validation activities are completed for production deployments.
Advance automation adoption across assigned teams, including sustainable regression coverage and improved testing efficiency.
Help integrate automated validations and quality checks into CI/CD pipelines in partnership with engineering and platform teams.
Coordinate non-functional quality support for assigned areas, including performance, resiliency, operational readiness, and security validation activities.
Monitor quality metrics, delivery trends, and production outcomes to identify risks and continuous improvement opportunities.
Escalate systemic quality concerns, portfolio risks, and capacity constraints to Director leadership as needed.
Contribute to quality engineering modernization efforts through adoption of enterprise tools, reusable frameworks, and improved ways of working.
Drive adoption of AI-enabled quality engineering capabilities and promote innovative practices that improve speed, coverage, and reliability.
Ensure responsible adoption of AI and compliance with applicable security, privacy, regulatory, and operational standards.
Use your skills to make an impact
Required Qualifications
Bachelors degree or equivalent experience.
8+ yearsof experience in software engineering, quality engineering, testing, or related technical disciplines.
3+ yearsof leadership experience managing quality engineering, test automation, or software delivery teams in enterprise environments.
Experience leading quality engineering activities across multiple agile teams or complex applications.
Demonstrated experience improving quality engineering practices, including automation, process improvement, and metrics-based execution.
Strong understanding of Agile, DevOps, and CI/CD practices.
Experience with API, UI, integration, regression, and end-to-end testing approaches.
Familiarity with distributed systems and modern application architectures.
Strong communication and collaboration skills, with the ability to work effectively across product, engineering, and operational teams.
Experience working in matrixed organizations and coordinating across distributed teams.
Preferred Qualifications
Experience in healthcare or another highly regulated industry.
Familiarity with member, provider, digital experience, or enterprise platform domains.
Experience with enterprise quality tools, test management platforms, and engineering lifecycle tools.
Knowledge of microservices, APIs, event-driven systems, and cloud-native architectures.
Experience supporting non-functional testing, including performance and resiliency.
Exposure to AI-enabled quality engineering or intelligent automation capabilities.
Familiarity with enterprise architecture principles, patterns, and standards across cloud, hybrid, on-premise, and SaaS environments.
Experience implementing AI-enabled quality engineering or intelligent automation capabilities.
Success in this Role
Success in this role will be measured by:
Strong quality execution across assigned products, applications, or delivery teams.
Reduced escaped defects, rework, and production issues tied to delivery quality.
Increased adoption and effectiveness of automation across assigned teams.
Improved release readiness and more consistent quality signals in delivery workflows.
Better adherence to quality standards, processes, and governance expectations.
Positive stakeholder feedback from engineering, product, and delivery partners.
Strong team engagement, talent development, and retention outcomes.
Work at Home Requirements: To ensure Home or Hybrid Home/Office employeesability to work effectively, the self-provided internet service of Home or Hybrid Home/Office employees must meet the following criteria: At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary. Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Scheduled Weekly Hours
40
Pay Range
The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc.
$142,300 - $195,700 per year
This job is eligible for a bonus incentive plan. This incentive opportunity is based upon company and/or individual performance.
Description of Benefits
Humana, Inc. and its affiliated subsidiaries (collectively, Humana) offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About CenterWell Primary Care
CenterWell Primary Care Careers
Joining CenterWell Primary Care presents an unparalleled opportunity to advance one's career in a leading healthcare organization that is dedicated to innovation and quality care. CenterWell Primary Care is actively seeking professionals who are passionate about making a difference in the healthcare industry.
Explore Job Opportunities
CenterWell Primary Care offers a variety of job opportunities that enable professionals to grow their careers in an environment that values leadership and diversity. The company is committed to fostering a culture where innovation thrives and leadership skills are honed.
Professional Growth and Development
At CenterWell Primary Care, career growth is a priority. The company supports professional development through comprehensive training programs and opportunities for advancement. Employees are encouraged to expand their skills and knowledge, positioning themselves as leaders in the healthcare sector.
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CenterWell Primary Care is dedicated to creating a diverse and inclusive workplace. The company believes that diversity training and an inclusive culture are key to innovation and the delivery of exceptional care. Employees from various backgrounds bring unique perspectives that enhance the team's performance and patient outcomes.
Benefits and Culture
Employees at CenterWell Primary Care enjoy a range of benefits designed to support their professional and personal lives. The company's culture is centered on teamwork, respect, and integrity, providing a solid foundation for personal growth and job satisfaction.
Internship Programs
For those starting their career, CenterWell Primary Care offers internship programs that provide hands-on experience in the healthcare field. Interns gain valuable insights and skills, which are crucial for building a successful career in healthcare.
Hiring Process
The hiring process at CenterWell Primary Care is designed to identify candidates who are not only skilled but also passionate about making a difference in healthcare. Prospective employees can expect a thorough interview process where they can showcase their skills and learn more about the company's mission and values.
Networking and Professional Opportunities
CenterWell Primary Care encourages its team to engage in networking opportunities within and beyond the company. This engagement fosters professional connections and collaborative opportunities that can lead to innovative solutions and enhanced patient care.
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Explore Careers at CenterWell Primary Care
Discover the rewarding opportunities awaiting at CenterWell Primary Care. With a commitment to employee growth, a diverse culture, and a drive for innovation, CenterWell Primary Care is the perfect place to advance your career in healthcare.
