Job DescriptionThe Associate Director, Project Management, within Metrics, Analytics & Performance (MAP) will lead project management related to the development, delivery, & maintenance of a portfolio of metrics/analytics projects to support strategic decisions, improve planning/execution, and monitor performance across our portfolio, studies & processes within Global Clinical Trial Operations (GCTO).Responsibilities include but are not limited to:- Collecting, assigning, tracking, and prioritizing requests from users requiring modifications (upgrades or bug fixes) to new and/or existing systems
- Manage timelines and resource management through development (i.e. Agile, Waterfall) and release (inc. communication & training)
- Approve change requests for upgrades/bug fixes/data changes and coordinate release planning and assessment for the business in collaboration with Research & Development IT Division IT.
- Coordinate all aspects of System Integration Test (SIT) & User Acceptance Testing (UAT), included, but not limited to ensuring the development of test cases, issues tracking, and completion of the proper documentation prior to deployment
- Collaborate with team members to develop business cases in collaboration with process owners/stakeholders and our Research & Development Division IT for new tools/solutions
- Ensure business needs and criticality of functionality are correctly documented in System Development Life Cycle (SDLC) documentation
- Coordinate the communication of system changes to Business Process/Sub-process Owners, requestors, and stakeholders
- Contribute to the ongoing development of processes related to access and support of all released tools
- Collaborate with MAP Team members and our Research & Development Division IT to ensure internal Service Level Agreement (SLA) are followed and reviewed/updated once a year
- Work with IT and support team to create user provisioning and deprovisioning process
- Ensure proper process and guidelines are in place to share and exchange data between applications & apply record retention policy when applicable
Education Minimum Requirement:- Bachelor's Degree or higher
Required - Experience and Skills:- 8+ years of experience in IT Project Management
- Basic understanding of System testing & providing training to user communities
- Knowledge quality management and control tools
- Critically evaluates process implications of system changes and deal with conflict and bring to resolution.
- Able to identify critical input and outputs that drive business processes and dependencies on process (workflow) vs. technology (dataflow).
- Strong understanding of how to use reporting tools, such as Qlik Sense, Power BI as well as modelling and planning tools
- Excellent teamwork and leadership skills, including conflict resolution expertise and discretion.
- Customer service orientation and the ability to work effectively with clients, third party vendors, quality and IT management/staffs
- Leadership experience
- Proficient in MS Office
- Recognized as "team player"
- Committed to continuous improvement
- Analytical ability, good judgment, ability to multi-task & prioritize
- Strong verbal & written communication skills
- Ability to proficiently interact with all levels of management and exert influence to achieve results.
- Experienced with "getting things done" in a complex work environment
Preferred - Experience and Skills:- 5+ years of experience in clinical research/clinical development
- Knowledge of SQL or other database/query tools
clinicaltrialjobsRequired Skills: Adaptability, Clinical Data Management, Communication Management, Customer Service Leadership, Driving Continuous Improvement, Good Clinical Data Management Practice (GCDMP), Good Clinical Practice (GCP), Influencing Skills, Mentoring Staff, Prioritization, Project Management, Results-Oriented, Software Development Life Cycle (SDLC)
Preferred Skills: Conflict Management, New Technology Integration, Policy Compliance
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Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance
Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance
Search Firm Representatives Please Read Carefully Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Employee Status: Regular
Relocation:No relocation
VISA Sponsorship:No
Travel Requirements:10%
Flexible Work Arrangements:Hybrid
Shift:1st - Day
Valid Driving License:No
Hazardous Material(s):N/A
Job Posting End Date:10/14/2026
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date. 
