Job Summary: The Associate Director, Process and Technology Solutions is a pivotal role responsible for managing a pipeline of system enhancements, modifications, and maintenance. The role combines collaboration and technical skills to support the identification, documentation, and tracking of system requests, enhancing transparency, efficiency, and strategic alignment across the organization.
Responsibilities: - Support operations across multiple business groups and contribute to strategic initiatives.
- Serve as the liaison between Commercial Mortgage Servicing business lines and technology partners.
- Support money movement, treasury, cash management, and payment-related applications and processes, including transaction initiation, approvals, reconciliations, exception handling, and operational controls.
- Evaluate business, operational, and strategic initiatives using sound analysis and knowledge of organizational priorities.
- Help plan and execute process and technology initiatives, including system releases, with a focus on risk mitigation, efficiency, and customer experience.
- Maintain an efficient, high-quality pipeline for assigned initiatives.
- Partner with team leaders to develop project plans, policies, and procedures.
- Strengthen cross-functional partnerships by implementing processes, services, and initiatives.
Required Qualifications: - Bachelor's degree in Business Administration, Management, Information Technology, or a related field.
- 5+ years of experience in business systems analysis, process improvement, technology delivery, or a related field.
- Experience supporting money movement, treasury, cash management, or payment-related applications and processes, with knowledge of transaction initiation, approvals, reconciliations, exception handling, and operational controls.
- Demonstrated leadership and collaboration skills, with the ability to work effectively across business and technology teams and foster a results-oriented environment.
- Strong analytical, organizational, and problem-solving skills, with a commitment to quality, accuracy, and continuous improvement.
- Excellent written and verbal communication skills, including the ability to simplify and communicate complex information.
- Knowledge of SQL and HTML, with proficiency using Jira and Confluence.
- Experience working in Agile and Kanban environments, with the ability to adapt to changing business priorities, technologies, and operating models while maintaining focus on delivery and outcomes.
- Experience leveraging automation, analytics, and AI-enabled tools to improve operational efficiency, transparency, and decision-making.
- Must be available to work one weekend per month.
