The Associate Director, Orchestration Analytics & Products leads the strategy, design, and activation of analytics-enabled orchestration products across HCP engagement and Patient Services. Reporting to the Senior Director, Advanced Analytics Products, this role translates Commercial business needs into scalable products that use data, analytics, AI, and business rules to improve how decisions are made and activated across customer and patient journeys. Serving as the connective product leader across Commercial functions, Advanced Analytics, Data Enablement, and IT, the Associate Director defines what orchestration capabilities should be built, how they work, and how they integrate into business workflows - while functional partners retain accountability for business strategy, analytics development, data management, platforms, and execution. The portfolio spans HCP and Patient Services use cases, from omnichannel decisioning and next-best-action / experience to patient case prioritization and next-best-intervention.
Role & Responsibilities- Develop and maintain a prioritized roadmap of analytics-enabled orchestration products aligned to Commercial priorities, favoring reusable capabilities across brands, functions, and use cases over isolated point solutions.
- Partner with Marketing, Sales, Patient Services, and Commercial Analytics to identify the decisions and workflows where data, analytics, AI, or automation can materially improve outcomes, and prioritize by business value, data readiness, feasibility, and expected impact.
- Lead product discovery and translate business needs into clear orchestration product requirements, defining the core product construct - decision, signals, analytics or business rules, recommended action, activation workflow, and expected outcome.
- Partner with Advanced Analytics to translate business decisions into analytical requirements and ensure outputs are actionable and explainable, and with Data Enablement to define the signals and data each product requires.
- Partner with IT and platform owners to define how orchestration products integrate into CRM, marketing automation, Patient Services, and other Commercial workflows, establishing business rules and guardrails with functional owners.
- Enable HCP orchestration capabilities - audience and customer prioritization, behavioral and event-driven triggers, personal and non-personal journey orchestration, next-best-action / experience, channel optimization, personalization and sequencing, and closed-loop learning - while Marketing and Sales retain ownership of brand, customer, channel, content, and field strategy.
- Enable Patient Services orchestration capabilities - patient journey and barrier identification, patient and case prioritization, next-best-intervention, workflow and task orchestration, case-complexity and capacity analytics, and analytics-enabled case-manager, nurse, and field-reimbursement workflows - while Patient Services retains ownership of the service model, interventions, staffing, and outcomes.
- Lead orchestration products from concept through development, activation, adoption, measurement, and continuous improvement, coordinating cross-functional delivery and ensuring recommendations are embedded into the workflows and channels where users can act on them.
- Establish product success measures with Commercial Analytics, monitor adoption, performance, and business impact, and use those learnings to prioritize enhancements and scale successful capabilities across additional brands, functions, and channels.
QualificationsTypical Degree & Years of Experience- Bachelor's degree required; advanced degree in business, analytics, technology, life sciences, engineering, or a related discipline preferred.
- 7+ years of relevant experience in pharmaceutical or biotech Commercial Analytics, Advanced Analytics, Omnichannel, Patient Services, Commercial Operations, or product management.
- Demonstrated experience translating complex business problems into analytical, digital, or data-enabled products.
- Experience with pharmaceutical omnichannel engagement, Patient Services, or related Commercial workflows.
- Working knowledge of advanced analytics, AI, experimentation, and optimization concepts (hands-on model development is not required).
- Experience partnering with data and technology teams to move products from concept through implementation and adoption.
Preferred- Experience spanning multiple Commercial functions (e.g., Marketing, Sales, Patient Services).
- Formal product-management experience - roadmaps, backlog, and lifecycle ownership.
- Familiarity with CRM and marketing automation platforms (e.g., Veeva, Salesforce) and Patient Services / hub workflows.
- Experience with next-best-action / recommendation or journey-orchestration capabilities.
- Experience supporting specialty or rare disease brands.
Skills & Competencies- Strong product-management, structured problem-solving, and cross-functional leadership skills.
- Ability to translate effectively among business, analytics, data, and technical stakeholders.
- Demonstrated ability to influence and lead complex initiatives without direct authority.
- Product mindset - owns what gets built and how it integrates, while enabling partners to own strategy, analytics, data, and execution.
Impact- High-value orchestration products deployed and adopted within Commercial workflows, improving HCP engagement and Patient Services operations.
- Increased activation of advanced analytics and AI in day-to-day Commercial decision-making, with reduced fragmentation through reusable capabilities.
- Faster progression of priority use cases from business problem to operational capability, with clear product ownership and continuous improvement.
Madrigal's Total Rewards strategy is based on a biotech industry peer group comparator and is inclusive of base pay, bonus and equity. Our equity offers meaningful opportunity allowing our employees to share in the success they help create. By aligning individual and company performance, we empower employees to think like owners, giving them a stake in the organization.
All employees receive equity, which we believe reinforces our ownership culture. Base salary is determined by several factors including the candidate's qualifications, skills, education, experience, business needs and market demands. As of the date of this posting, a good faith estimate of the current pay scale for this position, applicable to all candidates, is $171,000 to $209,000 per year. We comply with all applicable minimum wage laws.
All full-time employees receive equity, which reinforces our ownership culture and offers meaningful opportunity for our employees to share in the success they help create. By aligning individual and company performance, we empower employees to think like owners, giving them a stake in the organization.
Full-time employees are also eligible for comprehensive benefits, including flexible paid time off, medical, dental, vision and life/disability insurance, and 401(k) offerings (i.e., traditional, Roth, and employer match) in accordance with applicable plans. We also offer additional voluntary benefits like supplemental life insurance, legal services, and other offerings. In addition, we offer mental health benefits through our Employee Assistance Program for employees and their family. The company also provides other benefits in accordance with applicable federal, state, and local laws.
