DescriptionThe Associate Director of Club Operations oversees the entire operation of the Spanish Bay Club & Tennis facility, as well as the STICKS restaurant and Swing Suites to ensure efficient operation, and maximum satisfaction of members and guests within specific budget guidelines.
Essential Duties & Responsibilities: - Be a leader and promoter of all Club aspects. Ensure that it is always striving to achieve its goals.
- Provide direction and guidance to the Manager of each area of the Club, including STICKS restaurant and Swing Suites. Assist in the operation of each area as needed.
- Promote the Club within the community through involvement in organizations or local connections.
- Serve as the primary liaison between the Club and other departments within the resort.
- Serve on the Executive Committee for The Inn at Spanish Bay and attend staff and other meetings as requested.
- Prepare and oversee the annual budget and capital expense requests.
- Review and control all proposed expenditures.
- Prepare annual performance reviews and on-going evaluations of Managers and administrative staff.
- Ensure that the Club is in compliance with industry standards and implement plans for continued growth and development.
- Ensure the successful operation of the Club during Pebble Beach Club special events. Work with all departments to mitigate any possible negative impacts on members.
- Along with Club Managers, ensure the cleanliness and proper maintenance of all areas/equipment.
- Address and resolve members and guest concerns or questions.
- Plan and promote member activities. Assist Club Managers to ensure the success of all events.
- Oversee member's publications and all literature or brochures for the Club.
- Solicit and promote membership sales. Direct marketing plan as appropriate.
- Participate in recruitment, hiring, promotion and termination of personnel.
- Complete payroll preparation including totaling timecards and entering hours on computer sheet, if required.
- Prepare and submit product requisitions in EATEC system and generate transfers when needed.
- Prepare employee documents, schedule, and leave requests.
- Counsel employees and follow through on all disciplinary action.
- Ensure the accurate completion of monthly dry goods and wine inventories and provide controls to ensure the proper handling and accounting.
- Control labor, operating, food & beverage costs.
- Provide all employees with training manuals and any other documentation as required.
- Work with the Chef de Cuisine on changing out menu items regularly as part of our "Qual" process.
- Be a hands-on leader by providing hands-on assistance whenever and wherever necessary.
- Conduct Huddles on a daily basis.
- Train, develop and motivate staff to exceed established service standards and PBC Universal Service Standards.
- Responsible for complete analysis of financials including monthly and yearly P&L, productivity and menu abstract review.
- Oversee and manage all private dining inquiries, bookings, coordination and execution.
- Ensure that on-going service training programs are provided covering service and sales techniques, including incentive sales contests.
- Handle special requests, complaints and billing discrepancies; offer compensation where appropriate.
- Review guest comment cards; keep records of incidents requiring communication with guests and inquire with all opportunity guests within one week.
- Keep staff informed of VIP and group schedules and any other special arrangements and events and hotel activities.
- Interface with all departments, to ensure business trends for scheduling and world-class service.
- Uphold company standards of conduct, grooming, dress and personal hygiene.
- Represent the restaurant at all appropriate meetings such as staff, pre-convention, training and Food & Beverage meetings.
- Perform housekeeping and maintenance walkthrough, generate reports and follow up with appropriate maintenance requests.
- Follow all PBC, local, state and federal health and safety standards, alcohol awareness and ABC guidelines.
- Other projects assigned by General Manager.
Required Skills: - Minimum 5 years in management position, preferably resort operations.
- Ability to handle stressful situations professionally.
- Food safety and Responsible Beverage Service (RBS) certifications.
- Valid California driver's license with less than 2 points.
Desired Skills: - High School diploma or equivalent required, college degree preferred.
- Knowledge of tennis, fitness, spa serviced and dining operations helpful.
Competitive Pay: $140,000/year plus bonus.
Enjoy world-class health and wellness benefits. For Full Time employees, comprehensive medical, dental, vision, and life insurance is available. In addition, our Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your family's health needs free of cost.
Prepare for your future. You will be eligible to participate in our 401(K) retirement program. Pebble Beach Company will match $.75 for every $1 you contribute to your 401(k), up to 6% of eligible compensation. In addition, the company will contribute an amount to your 401K each quarter based on your hours worked, along with a discretionary contribution at the end of each fiscal year.
We encourage YOU to be our guest. You will receive discounts at all Pebble Beach restaurants, retail shops, and our Forbes Five Star Spa. In addition, Hotel discounts are also available during select seasons.
Play our world-famous golf courses! Enjoy our Employee Golf Privileges including Employee Tee Times, Tournaments, and Company Club.
Grow your career with Pebble Beach. We provide opportunities for ongoing learning and development, as well as promotions and transfers to advance your career.
Lunch is on us. Enjoy a complimentary meal during your shift in our Employee Dining Room.
