5-7+ years in client relationship management or strategic partnerships, ideally in digital advertising or marketing tech
Proven experience engaging with mid-to-senior brand stakeholders
Expertise in managing the entire customer lifecycle, not just acquisition
Bachelor's degree in Business, Marketing, Communications, or related field
Strong commercial acumen linking digital marketing to business outcomes
Responsibilities
Build strong connections with client-side Directors and VPs to understand and support their business goals
Shadow senior executives during client engagements to enhance executive presence and diplomacy skills
Address complex client challenges and navigate internal brand politics with increasing autonomy
Manage strategic relationship matters to keep Client Service teams focused on campaign delivery
Act as a trusted advisor, aligning AiDigital's capabilities with client business objectives
Identify opportunities to strengthen client partnerships and demonstrate the impact of AiDigital's solutions
Collaborate with internal teams to ensure seamless technical handoffs and strategic alignment
Benefits
Opportunity for mentorship and professional growth through direct engagement with C-suite executives
Focus on long-term client retention and partnership development
Collaborative work environment bridging client objectives with internal strategies
Exposure to strategic account growth planning and execution
Emphasis on customer obsession as a core company value
Full Job Description
Client Relationship Management
Senior Stakeholder Connective Tissue: Build strong connections with client-side Directors, VPs, and other key decision-makers, understand their priorities, and help them achieve their business goals.
C-Suite Mentorship: Shadow Client Partnership Directors and VP during senior executive engagements, co-leading C-suite pitches and QBRs to build executive presence and diplomacy skillset.
Navigating Complexity: Professionally address complex client challenges and navigate internal brand politics with growing autonomy.
Insulating Execution: Manage strategic relationship matters and help resolve stakeholder challenges, enabling Client Service and execution teams to remain focused on campaign delivery and performance.
Strategic Advisory & Value Realization
Strategic Advisory: Act as a trusted business partner to assigned clients, providing guidance on digital marketing opportunities and aligning AiDigital's capabilities with their broader business objectives.
Value Realization Focus: Proactively identify opportunities to strengthen client partnerships, demonstrate the business impact of AiDigital's solutions, and support long-term client retention and growth.
Business Outcome Mapping: Ensure AiDigital deliverables are directly mapped to the client's unique business KPIs (e.g., customer acquisition cost, lifetime value, market expansion).
Operational Alignment & Strategic Integration
Growth Planning: Partner alongside Client Partnership Directors and VP to drive the day-to-day execution of strategic account growth plans, focusing on multi-year retention, roadmap expansion, and scaling the brand's digital impact under senior leadership guidance.
Bridging the Gap: Serve as the partnership linchpin connecting clients' broader business objectives with internal Strategy and Client Service teams, ensuring shared priorities and alignment between client expectations and execution.
Technical Handoff: Collaborate directly with the Elevate TAM to ensure platform demonstrations, software provisioning, and technical tracking setups are seamlessly offloaded, fully preserving strategic bandwidth across Client Partnerships and Client Service.
Education & Experience
5-7+ years of experience in client relationship management, account management, or strategic client partnerships, preferably within a digital advertising agency, media agency, or marketing technology environment.
Stakeholder Engagement: Proven track record of managing relationships with mid-to-senior brand stakeholders (Directors, VPs) and supporting executive QBRs and pitches.
Lifecycle Management: Experience prioritizing the entire customer lifecycle rather than focusing solely on acquisition or single-stage campaign delivery.
Educational Background: Bachelor's degree in Business, Marketing, Communications, or a related field.
Skills & Competencies
Customer Obsession: A genuine commitment to customer obsession, recognizing it as a nonnegotiable prerequisite for sustainable growth.
Role Discipline: Ability to step out of the weeds to own relationship growth without diluting the core competencies of Strategy or Client Service.
Commercial Acumen: Strong understanding of account growth, client retention, and expansion opportunities, with the ability to connect digital marketing outcomes to broader business objectives.
Adaptivity & Learning Agility: High emotional intelligence, adaptability, and judgment, with an eagerness to absorb coaching and build Director-level executive presence.
