Job DescriptionRole: Associate Director, Membership Development
Location: Atlanta
Workplace Type: We ask all employees to work a hybrid schedule, with a minimum 2x/week in their local office. We welcome employees to utilize office space more than that where possible.
The RoleThe Membership Development Associate Director is a strategic leader responsible for driving the performance, development, and engagement of the Membership Development team for a specific product line within our Sales organization. You will ensure your team consistently delivers an exceptional prospect experience while exceeding performance metrics. This role requires a balance of operational expertise, people management, and sales strategy; you must motivate and develop direct reports, manage the pipeline, and work cross-functionally with business owners to achieve organizational goals.
Key ResponsibilitiesTeam Leadership & People Management - Lead, coach, and mentor a team of 8-10 Membership Development Associates (MDAs), with a focus on guiding junior and early-career talent.
- Motivate and hold direct reports accountable for performance, while maintaining strong professional relationships.
- Address conflicts and performance issues promptly and constructively.
- Identify growth opportunities and facilitate development for associates.
- Foster collaboration, engagement, and a positive team culture.
- Support onboarding and training of new hires to ensure successful integration onto the team.
Operational & Membership Development Oversight - Ensure the team delivers world-class prospect experience across pipeline management, content management, and sales engagement.
- Partner with the product line owner to bring visibility to operational improvements, implement best practices and build dashboards.
- Serve as the primary resource for MDAs, Membership Group Leaders, and Sales Directors, ensuring professional, proactive, and timely support.
- Monitor metrics and prospect engagement to flag risks, highlight bright spots, and recommend solutions.
- Oversee pipeline management processes, including prospect experience, CRM administration, and prospect communications and content.
Strategic Partnership & Decision Making - Act as the operations subject-matter expert for the assigned product line.
- Partner with the product line owner to make talent, operational, and strategic decisions.
- Communicate insights and recommendations clearly across internal stakeholders.
- Use data and insights to make proactive, solution-oriented decisions.
Special Projects & Continuous Improvement - Lead or support initiatives to enhance the Membership Development function.
- Identify, implement and ensure successful adoption of process improvements to optimize operational efficiency and prospect experience.
Key Requirements- 6+ years of management experience in a sales environment.
- Strong operational acumen with ability to analyze metrics and make data-driven decisions.
- Exceptional interpersonal, communication, and stakeholder management skills.
- Proven ability to motivate, develop, and mentor early-career professionals to drive a high-performance culture.
- Member-focused mindset with commitment to excellence.
- Strong project management, time management, organizational, and problem-solving skills.
- Comfort operating in a fast-paced, dynamic environment with multiple priorities.
- Salesforce experience is a must.
Core Competencies & Behaviors - Growth Mindset: Seeks and integrates feedback to continuously improve, adapts approaches to work, and persists through setbacks with resilience.
- Communication: Conveys information clearly, concisely, and persuasively; actively listens and adapts style to different audiences.
- Effective Execution: Focuses on key priorities contributing to team and business goals while remaining committed to exceptional performance and efficient accountability.
- Collaborative Engagement: Actively builds strong relationships within teams and across brands, staying adaptable to ensure positive, collaborative experiences.
- Commercial Acumen: Cultivates a deep understanding of our mission and external business environment with a proactive approach to problem-solving.
- Curiosity: Explores, questions, and seeks understanding of new ideas and perspectives; shows a willingness to learn new things and experiment outside their comfort zone.
Success Measures - The What: Team consistently meets or exceeds performance metrics.
- The How: The team is executing all the critical aspects of membership development like setting high quality calls, running pipeline meetings, engaging cross functional teams, etc
- Direct reports are engaged, high-performing, and motivated.
- Continuous operation improvement via an effective partnership with product line owner and cross-functional stakeholders.
- Risks and opportunities in the product line are proactively addressed with a solutions based mindset.
