Known

Associate Director, Media Operations

Known • $115K — $125K *
New York, NY 10025In-Person
Media
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 8-10+ years in media operations or project management, preferably in a media agency
  • Experience managing multiple media projects simultaneously
  • Familiarity with key media processes like campaign execution and reporting
  • Knowledge of billing and reconciliation for media clients
  • Collaborative mindset with experience working with diverse teams and stakeholders
  • Detail-oriented and able to focus on intricate issues affecting team performance
  • Experience with media management or project management platforms is a plus

Responsibilities

  • Develop and implement effective media operations processes and best practices
  • Partner with the Media Science team to identify and mitigate operational risks
  • Conduct training for media team on established processes
  • Gather input from cross-functional leads to refine agency tools
  • Serve as a liaison between Media Science and support teams to improve platform use
  • Onboard new clients and teams, ensuring smooth transitions
  • Provide project management support tailored to specific client needs

Benefits

  • Unlimited paid time off
  • 401k plan with company matching and no vesting period
  • Annual bonuses
  • Comprehensive medical plan
  • Paid parental leave
Full Job Description
About the role:

The Media team continues to grow and so does our need for Media Operations experts. The Associate Director, Media Operations will establish clear processes and best practices and work with the media team to ensure we're executing flawlessly against fast-paced timelines and complex plans. To succeed in this role will require exceptional organizational skills, strong communication skills, and the ability to work with a wide variety of internal and external stakeholder groups.

WHAT YOU'LL DO
  • Develop robust, disciplined, and consistent processes and best practices to ensure on-time, excellent delivery in a fast-paced, complex environment.
  • Partner with the Media Science team to proactively identify operational risks, devise solutions, and implement changes.
  • Train media team members to ensure adherence to established processes and best practices.
  • Solicit input from cross-functional leads to define, document, train, and maintain best practices for agency tools.
  • Act as a liaison between the Media Science team and support teams for agency tools to optimize the user experience and increase efficient use of these platforms.
  • Onboard new accounts, introducing new clients and new Known team members to our systems, guiding them through the transition phase, and putting a strong operational foundation in place for day-to-day account management
  • If needed, provide project management support for specific clients or projects, applying our best practices while addressing the unique needs of a given initiative

WHO YOU ARE AND WHAT YOU HAVE
  • 8-10+ years of media operations or project management experience in a fast-paced environment, preferably a media agency or in-house on a media team.
  • You have experience overseeing project management and/or operations for media clients with multiple stakeholders and efforts happening simultaneously.
  • You have experience working with key media processes and workflows, including media plan briefing, plan development, campaign execution, trafficking, reporting, and creative asset management.
  • You understand billing and reconciliation processes for media clients and for partners/vendors.
  • You work closely with departments like Data Science, Engineering, and Finance.
  • You have a collaborative, problem-solving mindset and work well with a variety of people and organizations.
  • You're comfortable partnering with clients and senior decision makers.
  • You possess a disciplined approach to your work and are proactive in identifying issues and developing and executing on solutions.
  • You can capably balance structure and discipline with the moments when a team needs to be flexible to service the evolving needs of a client.
  • You communicate effectively and understand how to present new ideas to encourage adoption.
  • You're detail-oriented, organized, and capable of focusing on the intricacies of unique issues that affect the team's ability to work.
  • Experience with media management platforms like Lumina and Prisma or project management platforms like Smartsheet or JIRA is a plus.

SOME OF OUR PERKS
  • Unlimited paid time off
  • 401k with company matching and no vesting period
  • Annual bonuses
  • Generous medical plan
  • Paid parental leave

The base salary for this position is $115k-$125k.

This range is posted in compliance with state and municipal Pay Transparency laws. In addition to base compensation, this role is eligible to receive additional Known benefits.

#LI-RR1

About Known

Known is an artificial intelligence platform that helps businesses automate their customer support and sales processes. The company's platform uses natural language processing and machine learning to understand customer inquiries and provide personalized responses, reducing the need for human intervention. Known's solution can be integrated with a variety of communication channels, including email, chat, and social media, and can be customized to meet the specific needs of each business. The company was founded in 2017 and is headquartered in San Francisco, California.
Learn more about Known
Size
50 employees
Industry
Information Technology
Founded
2017
* Ladders Estimates

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