Associate Director- Learning and Development

What you’ll be doing…

As the Associate Director of Learning Experience Delivery, you will serve as a strategic people leader responsible for driving innovative learning execution, operational excellence, and delivery transformations across the enterprise. You will lead a high-performing team of delivery leaders, trainers, and specialists who orchestrate modern learning solutions, implementing cross-functional "Universal Trainer" models to build an agile, future-ready workforce. You are responsible for scaling delivery capabilities, optimizing trainer utilization, and championing the integration of AI-assisted, multi-modal learning experiences across diverse channels. By leading delivery transformation, establishing robust quality assurance frameworks, and fostering cross-functional alignment, you will ensure seamless onboarding, rapid upskilling, and maximum operational throughput for frontline and global teams.

Additional responsibilities include:

• Architecting and executing cross-functional "Universal Trainer" strategies that unify delivery across Consumer, Business, GNT, and specialized channels, increasing trainer utilization and driving agility during peak demand.
• Providing direct leadership, coaching, and mentorship to delivery leaders and trainers, empowering them to transition from traditional instruction toward high-touch performance coaching and AI-tool orchestration.
• Managing daily training operations, resource allocation, and workforce scheduling across internal and external partner ecosystems to ensure programs are delivered on time, within budget, and at peak throughput.
• Championing the integration of agentic AI platforms, synthetic role-play simulations, and adaptive learning engines, maintaining human instructional excellence and effective "human-in-the-loop" validation.
• Overseeing evaluation frameworks, classroom audits, and Train-the-Trainer (T3) certifications to drive compliance, brand alignment, and consistent learning quality across all delivery modalities.
• Acting as the primary L&D delivery partner to senior business leaders, aligning training strategies with operational objectives and participating in "Super Teaming" with design and operations functions.
• Directing delivery governance, trainer certifications, and quality standards across strategic external vendor/BPO partner networks to ensure contractual compliance and operational alignment.

In this remote role, you'll work from home with occasional in-person trainings and meetings.

What we’re looking for…

You’ll need to have:

• Bachelor's degree or four or more years of work experience.
• Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
• Experience managing/and or leading learning delivery teams. 
• Experience with varied facilitation modalities. 
• Current HR and/or Learning & Development experience. 
• Willingness to travel up to approximately 25% of the time.

Even better if you have one or more of the following:

• A degree. 
• Leadership experience managing large-scale learning delivery teams, trainer networks, and multi-channel operations.
• Experience in consultative engagement or Learning leadership. 
• Experience scaling innovative learning technology, including agentic AI tools, adaptive platforms, and automated delivery workflows.
• A strong vision for scaling enterprise-wide operations and transitioning human teams toward agent-assisted learning experiences.
• Experience applying process design principles (e.g., Lean Six Sigma) to reduce process waste and drive process throughput. 
• Exceptional strategic communication skills with a track record of influencing stakeholders through data-driven storytelling.
• Demonstrated expertise in cross-functional delivery models (such as the Universal Trainer framework) and modern facilitation modalities (virtual, hybrid, ILT).
• Expertise in change management methodologies, with demonstrated success in guiding organizations through significant shifts in operational or digital models.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don’t meet every “even better” qualification listed above.

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we’ve got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.