Job Title: Associate Director, Leadership Excellence & Customer-Facing Skills
- Location: Cambridge, MA or Morristown, NJ
Main Responsibilities: - Actively contributing to the Leadership Excellence & Customer-Facing Skills team with a focus on developing the skills, behaviors, and mindset of customer-facing personnel, both leaders and individual contributors.
- Partnering with senior leadership to identify, prioritize, and execute skill development for their respective customer-facing teams.
- Executing training needs to build, revise and implement curriculum to meet changing market demands for customer-facing leadership and individual contributors.
- Building alliances and partnerships with Senior Leaders and global/local business partners to increase consistency and capability to align strategy and manage change effectively.
- Partnering with TA leadership team to measure and monitor the impact of training on the business and make recommendations for improvement.
- Leverage AI technologies as a strategic thought partner to reimagine learning experiences, enhance employee skillsets, and develop cutting-edge training curricula that prepare our workforce for the future of work.
- Collaborating with other Global partners and functions to identify and leverage existing resources and best practices in developing customer-facing leadership and individual contributors within the organization.
- Collaborating with the broader Customer Facing Capabilities/Commercial Training team for support in execution of the overall customer-facing leadership and individual contributors' curriculum.
- Performing other duties as assigned.
About You:Education - Bachelor's degree required.
Experience - 5 years of relevant experience in the pharmaceutical or biotechnology industry, with a strong foundation in field sales, ideally progressing into field leadership, Learning & Development, or Commercial Training roles.
- 2+ years of experience as a 1st line leader, preferably in pharmaceuticals.
- Meaningful experience leading national or home office-based initiatives, ideally training programs, with 3+ years preferred.
- Demonstrated expertise in leadership development, training design, needs analysis, adult learning principles, AI utilization, and measuring training effectiveness
- Experience leading without authority in a matrix environment.
- Preferred experience in having deployed innovative learning solutions for large-scale audiences.
- Strong facilitation skills and executive presence; ability to communicate to all levels of the organization.
- Ability to develop rapport and credibility with key stakeholders.
- Supporting AI and IT platforms for delivery and reinforcement
- Project management with proven delivery of outstanding results.
- Ability to lead change while achieving business goals and objectives, act for change, challenging continuously the status quo.
- Proven track record of strong execution and results.
- High persistency and resilience.
Preferred Qualifications - Experience leading and developing diverse teams across multiple functions; Demonstrated leadership ability to drive change within an organization, cultivating support and maximizing contribution from team members
- Experience of leading a team, preferably working with field sales force and driving talent development of a team
- Customer-facing transversal skills
- Performance-based development for key stakeholders and teams
- Demonstrated ability to think strategically
- Ability to work in a team environment with collaboration across multiple functional areas
- Ability to leverage networks, to develop people, coach and give feedback, empower people
- Strong quantitative abilities and experience managing a budget
North America Applicants Only
The salary range for this position is:
$133,500.00 - $192,833.33
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the LINK.
