Associate Director, Customer Service Youngstown, OH, United States | req34386
What you will enjoy doing*- You will lead safety and operational compliance across both centers, reinforcing accountability and ensuring compliance with applicable requirements and company policies
- Translate regional priorities into operating plans and establish expectations for safety, quality, productivity, cost, and customer responsiveness
- Coach and develop superintendents and functional leaders while addressing staffing, performance management, training, and succession needs
- You will also coordinate staffing, technical capabilities, equipment, and materials across both centers to meet customer needs and balance workloads
- Oversee customer supply system installations, preventive and corrective maintenance, equipment removals, and refurbishment
- Manage operating budgets and controllable costs, including labor, overtime, materials, and outside services, and implement corrective actions to address financial and performance gaps
- Partner with sales and engineering on site surveys, technical requirements, project scope, cost estimates, and installation planning
- Furthermore, you will lead cross-functional resolution of complex customer concerns, address recurring issues, and communicate priorities and progress to stakeholders
- Oversee equipment refurbishment, warehouse controls, inventory accuracy, and material availability
- Standardize processes across both centers, share effective practices with other regions, and improve service reliability, project execution, and productivity
- Provide regular updates to the Northeast Operations Director on performance, staffing, customer issues, project status, and improvement initiatives
What makes you great - You have a minimum of ten (10) years of progressively responsible experience in industrial operations, technical service, customer supply systems, or a related industry
- At least three (3) years of management experience with responsibility for supervisors, technical teams, or multiple operating functions
- Demonstrated ability to lead teams, develop leaders, and manage competing operational priorities
- Experience managing budgets, labor costs, productivity, and operating performance
- You have working knowledge of equipment installation, maintenance, refurbishment, or comparable technical service operations
- Strong problem-solving, communication, and cross-functional collaboration skills
- Ability to manage escalated customer issues and coordinate timely and effective resolutions
- Bachelor's degree in Engineering, Business, Operations Management, or a related field preferred
- Experience overseeing multiple locations or geographically dispersed teams preferred
- Industrial gas experience, including familiarity with cryogenic equipment and customer supply systems preferred
- Experience partnering with sales and engineering on technical solutions, project planning, and cost estimates preferred
- You have ability to travel approximately 25-50% between service centers and customer locations, including regular on-site presence at both centers
- Availability during off-hours to support urgent customer and operational matters
What we offer you! At Linde, the sky is not the limit. If you're looking to build a career where your work reaches beyond your job description and betters the people with whom you work, the communities we serve, and the world in which we all live, at Linde, your opportunities are limitless. Be Linde. Be Limitless.
Linde offers competitive compensation and an outstanding benefits package. Enjoy access to health, dental, disability, and life insurance, paid holidays and vacation, 401(k) matching, pension benefits, an employee discount program, and opportunities for educational and professional growth. Additional compensation may vary depending on the position and organizational level. Build your future with us while making an impact every day!
Pay commensurate with experience. Open to salary range $125,475 - $184,030
Have we inspired you? Let's talk about it We are looking forward to receiving your complete application.
Linde Inc. acts responsibly towards its shareholders, business partners, employees, society and the environment in every one of its business areas, regions and locations across the globe. The company is committed to technologies and products that unite the goals of customer value and sustainable development.
*The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Therefore employees assigned may be required to perform additional job tasks required by the manager.
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