Gilead Sciences Inc

Associate Director, Commercial Operations

Gilead Sciences Inc • $147K — $190K *
Mississauga, ON L4T 0A1In-Person
Pharmaceuticals & Biotech
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 10+ years of experience in business, analytics, or a related field; advanced degree preferred.
  • Leadership experience in analytics or CRM/commercial operations, ideally in pharma/biotech.
  • Strong understanding of Veeva and Tableau, plus modern data and AI platforms like Databricks.
  • Proven ability to influence and manage cross-functional stakeholders.
  • Excellent communication and prioritization skills, with experience in vendor management.
  • Proactive problem-solver who thrives in complex environments.
  • Ability to manage projects from planning through implementation.

Responsibilities

  • Lead and develop a team of specialists focused on CRM and analytics tools.
  • Own and integrate the customer-centricity roadmap for effective field execution.
  • Oversee the Incentive Compensation Plan to align with Canadian laws and affiliate goals.
  • Champion G360 adoption and prepare for infrastructure upgrades.
  • Analyze business requirements for product launches based on sales data.
  • Conduct pre and post launch evaluations with leadership.
  • Set governance standards for AI tooling to ensure data accuracy and security.
  • Collaborate with internal teams to improve sales business planning.
  • Communicate insights and influence strategic initiatives with senior management.
  • Continuously measure and improve adoption and engagement outcomes.

Benefits

  • Hybrid work model with three days on-site each week.
  • Opportunity to work within a collaborative cross-functional team.
  • Professional development through leadership opportunities.
  • Access to cutting-edge technologies like AI and advanced CRM tools.
  • Engagement in strategic initiatives that shape the company's future.
Full Job Description
Job Description

Associate Director, Commercial Operations

Mississauga, hybrid eligible 3 days/week on site

The Associate Director will have a focus on Customer Centricity & Commercial Analytics Enablement and will be accountable for the systems, tools and insights that make Gilead Canada a more customer-centric organization. The role leads a team of three specialists and sets the vision across three pillars: driving affiliate-wide adoption and effective use of G360 (Veeva CRM); delivering up-to-date, reliable and usable Tableau dashboards on the ICF platform; and providing strategic oversight on the standardization of AI tools - including Databricks Genie and related AI models - that leverage our data to generate timely insights. The role partners closely with Business Units, Marketing, Market Access, GDSI, IT and Global Commercial Operations.

Essential Duties and Job Functions:
  • Lead and develop a team of three specialists (G360/BPO, Tableau/Dashboards, and AI Insights Standardization), setting clear objectives, backlogs and priorities aligned to affiliate strategy
  • Own the affiliate customer-centricity roadmap, integrating interaction data, account-centric (xKAM) and reporting into a cohesive backbone for field execution
  • Lead the Incentive Compensation Plan for the Canadian Affiliate, working with leadership to ensure plans drive sales execution, meet Canadian legal requirements and are aligned to the affiliate goals. Ensure IC plans are aligned to Canadian pharmaceutical company norms.
  • Champion enhanced G360 adoption and data quality across the affiliate; ensure readiness for the 2027 G360 upgrade and Veeva Align through global (ROW) standardization.
  • Support potential launch initiatives and ongoing business requirements through the analysis of sales force sizing, HCP coverage, overlap with existing sales teams, etc. to enable successful product launches.
  • Lead the Gilead Canada pre and post launch evaluations with Canadian Leadership.
  • Establish governance and standards for AI tooling that uses our data, ensuring consistency, security (Unity Catalog persona-based access), auditability and a single source of truth for KPIs.
  • Enhance sales business planning by working closely with internal stakeholders on templates and aligning templates to BPOA strategies. Ensure that measurements are in place to ensure execution is enabled.
  • Partner with GDSI, IT and Global Commercial Operations to expand use of ICF Data Products and align local practices to enterprise data and AI governance policy.
  • Communicate insights and recommendations to senior management; influence strategic direction and secure resourcing for capability investments.
  • Measure and report on adoption, usability, time-to-insight and engagement outcomes; continuously improve ways of working and reduce manual effort/rework.


Knowledge, Experience and Skills:
  • 10+ years of experience with a Bachelor's degree in business, engineering, economics, data/analytics or a related field; advanced degree an asset.
  • Demonstrated leadership of analytics, CRM/commercial operations or data capabilities, ideally within pharmaceutical/biotech.
  • Strong understanding of CRM (Veeva or Salesforce), BI platforms (Tableau), modern data platforms (Databricks/ICF) and AI/GenAI concepts.
  • Proven ability to influence senior stakeholders and lead cross-functional change management.
  • Excellent communication, prioritization and vendor/stakeholder management skills.
  • A self-starter with high motivation, proactive problem-solving skills and thrives in complex and ambiguous situations
  • Ability to manage complex projects independently, from planning through execution, with strong organisational and time management skills.

For Current Gilead Employees and Contractors:

Please apply via the Internal Career Opportunities portal in Workday.

The salary range for this position is CAD $147,305 - $190,630 annually. In addition, this role is eligible for a discretionary target annual bonus. Gilead determines base compensation by considering factors such as experience, qualifications, and geographic location. As a result, actual compensation may vary.

About Gilead Sciences Inc

Gilead Sciences is a research-based biopharmaceutical company that discovers, develops, and commercializes innovative medicines in areas of unmet need. With each new discovery and experimental drug candidate, they seek to improve the care of patients suffering from life-threatening diseases. Gilead's primary areas of focus include HIV/AIDS, liver disease, and serious cardiovascular and respiratory conditions.

Gilead Sciences Inc Careers

Join the vibrant team at Gilead Sciences Inc, a leader in the biopharmaceutical industry known for its innovative approach to healthcare. At Gilead, we are committed to advancing the care of patients around the globe through rigorous science and research.

Work You’ll Do

Embark on a career journey with Gilead Sciences Inc, where job opportunities abound in a variety of fields, from scientific research to marketing and sales. Our team is dedicated to fostering an environment of diversity and inclusion, where every employee can thrive.

Innovate and Lead

At Gilead, innovation is at the core of everything we do. Join us and contribute to our mission of saving lives through advanced treatments and cutting-edge medicine. Our leadership is committed to nurturing professional growth, making Gilead an ideal place for those who aim to lead and innovate in the healthcare industry.

Grow Your Career

Gilead Sciences Inc offers a wealth of career advancement opportunities. With personalized career development programs, employees are encouraged to pursue their professional interests and expand their skills. Whether through on-the-job learning, formal training, or leadership development, we provide the tools necessary for long-term career growth.

Be Part of Our Team

Our team at Gilead Sciences Inc is composed of passionate, curious, and solution-driven professionals. By joining us, you’ll collaborate with some of the brightest minds in the industry. Our culture promotes teamwork and an interdisciplinary approach to problem-solving, making our workplace dynamic and innovative.

Internship and Employment Opportunities

Start your career with Gilead through our internship programs, which offer hands-on experience in biopharmaceutical development and business operations. For seasoned professionals, our employment opportunities span across various disciplines, inviting you to bring your valuable skills to our team.

Benefits and Culture

Gilead Sciences Inc is not only a great place to work but also offers competitive benefits designed to support the health, well-being, and financial security of our employees and their families. From health insurance to retirement plans and wellness programs, we ensure our team members are taken care of.

Networking and Professional Development

We emphasize the importance of networking and professional development within the company. Regular workshops, seminars, and training sessions are held to enhance your skills and knowledge. Additionally, Gilead’s strong emphasis on internal networking allows for cross-departmental collaboration and innovation.

Join Our Hiring Events

Stay connected with Gilead by joining our hiring events and exploring open positions that match your skills and interests. We are always on the lookout for dedicated, creative, and driven team players. Prepare your resume, ace the interview, and take the first step towards a fulfilling career at Gilead Sciences Inc.

Explore Jobs at Gilead Sciences Inc

Discover the exciting career opportunities waiting for you at Gilead Sciences Inc. Visit our careers page to search for open positions, read about our company culture, and learn how you can make a difference in the global healthcare landscape.

Stay Up to Date

Keep informed with the latest company news, career tips, and industry insights—all from the people who work at Gilead Sciences Inc. Subscribe to our job alert emails and personalize your experience to receive updates that align with your career preferences. Join Gilead Sciences Inc today and be part of a team that values innovation, leadership, and a commitment to diversity and employee growth.
Learn more about Gilead Sciences Inc
Size
14,400 employees
Market Cap
$107.2 billion
Industry
Pharmaceuticals & Biotech
Net Income
$123 million
Founded
1987
5 Year Trend
-2.1%
Revenue
$24.6 billion
NASDAQ
GILD
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Gilead Sciences Inc

More Pharmaceuticals & Biotech Jobs

Find similar Associate Director, Commercial Operations jobs:

NationwideMississauga, ON