The Associate Director, Client Experience (Media) leads integrated media and omnichannel planning across complex pharmaceutical and life sciences accounts. This role is responsible for translating business objectives, customer insights, and audience needs into strategic media programs that engage healthcare professionals, patients, and caregivers while driving measurable business performance.
This role can be remote within the United States or based in any of our U.S. office locations, including New York City, Boston, Chicago, Lambertville, NJ, San Francisco, or Carmel, IN.
What You'll Do- Lead integrated planning across paid, earned, owned, and omnichannel engagement initiatives.
- Develop strategic HCP and DTC media recommendations informed by audience insights, market conditions, and business objectives.
- Oversee media investment strategies, channel mix recommendations, measurement frameworks, and optimization plans.
- Serve as a strategic advisor for clients navigating evolving healthcare engagement challenges.
- Lead cross-functional collaboration with Strategy, CRM, Analytics, Creative, and Activation teams.
- Guide campaign performance discussions and identify opportunities for innovation and growth.
- Manage and develop planning talent while maintaining excellence across all client deliverables.
This Position is a Perfect Fit for You If- You are a strategic thinker who enjoys turning complex business challenges into integrated media and customer engagement solutions.
- You understand how media, omnichannel engagement, CRM, analytics, content, and customer experience work together to influence behavior.
- You can comfortably advise pharmaceutical and life sciences clients on media investment decisions, audience strategy, and performance optimization.
- You enjoy building strong client partnerships and are viewed as a trusted problem solver rather than simply a service provider.
- You bring a point of view to discussions, supported by data, research, experience, and industry trends.
- You are comfortable leading teams while also remaining actively involved in strategic thinking and client problem solving.
- You enjoy mentoring others and raising the quality standard across a broader portfolio of work.
- You are motivated by helping healthcare brands create more meaningful, measurable customer experiences.
What You Should Have- 8+ years of pharmaceutical, life sciences, or healthcare media experience.
- Deep expertise across integrated media planning and omnichannel customer engagement.
- Experience developing HCP and DTC media strategies for complex brands or therapeutic areas.
- Strong client leadership, presentation, and storytelling abilities.
- Demonstrated success managing multiple client relationships and teams.
Pay Range: $100,000-$115,000
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.
Real Chemistry offers a comprehensive benefit program and perks, tailored to your region. Globally, this includes offices in our key markets with free snacks to keep you running all day long, generous holiday and paid time off, options for private medical, dental, and vison plans, and support in saving for the future. Other perks include mental wellness coaching and support and access to more than 13,000 online classes with LinkedIn Learning. Learn more about our great benefits and perks and search specific offerings in your region at: www.realchemistrybenefits.com.
At Real Chemistry, we believe we're at our best when we're connected. Our Real Hybrid and Regional Teams (Real HART) approach is designed to foster collaboration, learning, innovation, and meaningful relationships while providing flexibility where appropriate. Because our workforce spans multiple countries, regions, and client needs, work arrangements may vary by role and location. Some positions offer hybrid or remote flexibility, while others require regular in-office presence. For example, certain teams and regions, including some of our UK operations, have office-based requirements. Your recruiter will discuss the specific expectations for the role you're pursuing during the interview process and keep you informed throughout the hiring journey. For employees located within a one-hour commute of a Real Chemistry office, we require in-person attendance two days per week, either from a Real Chemistry office or when working onsite with clients. Employees in regions without a nearby office may work remotely and come together throughout the year for collaboration, culture-building, learning, and team connection opportunities. While these guidelines reflect our current workplace model, we understand that everyone's circumstances are unique. If you require additional flexibility, we welcome an open conversation with your recruiter and our HR team to discuss your needs and determine what may be possible.
