Associate Director, Client Development, South Coast Plaza

About the role:

We are looking for an Associate Director, Client Development who will be responsible for ensuring the highest standards of client service values and maximize client engagement for the boutique. This individual will develop, strategize, and evolve client outreach programs that supports the brand vision and boutique objectives.  

What impact you can create at CHANEL:

• Set the vision in creating client development strategy for VIC, High Potential, and other top client segments.   
• Develop strategies aligned to boutique priorities to improve VOC in partnership with the boutique management team.  
• Ability to develop relationships at an extensive high level and represent the brand as a CHANEL ambassador  that will inspire the boutique teams and engage clients and elite prospects.   
• Define and implement a successful clienteling strategy for the boutique. Targeting client segments and out-reach in partnership with boutique management and corporate office teams to implement these strategies.   

• Lead client and business development strategies by creating exceptional experiences for our clients in partnership with the boutique priorities, category managers and the Fashion Client Engagement & Development team.  
• Develop and implement high ROI event strategies for the boutique i.e., grass root in partnership with boutique management and the Events team.  
• Develop a strong high-end local clientele in a specific area.  The ideal candidate should have an extensive network, strong existing industry relationships and already part of the communities that are important to the brand.    
• Identify and target high potential clients and create special experiences to increase retention.  
• Partner with corporate teams to continue to elevate programs for top clients (e.g., gifting program, event tickets, etc.). 

You are energized by:

• The history and heritage of The House of CHANEL
• Building collaborative partnerships and relationships  
• Fostering a meaningful client experience centered around inclusion and connection  
• Being comfortable in the middle of complexity and ambiguity  
• Creativity and innovation by testing, learning, and taking new risks 

Position Logistics:

• Minimum 7 years of related leadership experience
• Bachelor’s degree (preferred)
• Ability to lift 15 lbs.
• A flexible schedule with the ability to work late nights, weekends, and some holidays

What skills you will learn:

• Exposure to multiple boutique business functions and categories
• Growth in additional business and functional areas of the retail business
• Opportunity to collaborate and succeed as a team with colleagues and cross-functionally
• Further grow and develop your skill set with thoughtful career development workshops and self-directed learning modules

Compensation:

• The anticipated base salary range for this position is $138,700 through $160,000. Base salary is one component of the total compensation for this position. Other forms of variable pay [may/will] be offered for this position. Other components [may/will] include bonus potential, benefits, and/or perks.

Benefits and Perks:

• Flexibility (flexible time and hybrid work options)
• Wellbeing resources include dedicated paid time off for wellbeing (Wellbeing Days and a Wellbeing fund)
• Family and care giving benefits (inclusive of parental leave, fertility support, Milk Stork, and Care.com Membership)
• Generous paid time off policies to include vacation, holiday, sick and volunteer days
• 401K, pension, and other incentives
• Robust healthcare offerings; medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account and Employee Assistance Program
• Life insurance, Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking

Additional Information: