COO | Regional Data Office | Associate, Data Management & Analytics Professional | New YorkAbout the position:Data is at the heart of everything we do at ING. It powers how we measure risk, assess performance, and make decisions. To ensure we unlock the full value of our data, we must guarantee its completeness, accuracy, auditability, traceability, and protection.
With emerging trends such as digital wallets on the horizon and increasing regulatory expectations around data governance, CDO is evolving to meet these challenges head-on, ensuring our data remains both a strategic asset and a safeguarded resource.
ING Americas is looking for a Data Management and Analytics Professional who can connect data governance with practical delivery. In this role, you will help ensure that data deliveries, reporting solutions, and analytics capabilities are compliant by design, while identifying opportunities to simplify processes, strengthen controls, and automate recurring activities.
You will work at the intersection of business, data, technology, risk, and regulatory requirements. Your contribution will help ING Americas deliver trusted data outcomes, improve operational efficiency, and strengthen audit and regulatory readiness.
About the department:As COO Wholesale Banking Americas, we ensure our Wholesale Banking clients a superior customer experience with our scalable operations providing seamless, digital services, while staying safe & secure.
COO department focuses on Client Service Delivery (CSD), Financial Crime Prevention (FCP), Operational Design Control and Resilience (ODCR), and the Regional Data Office (RDO).
You will join the Regional Data Office Americas, part of COO Wholesale Banking Americas. The Regional Data Office drives the local execution of ING's data strategy and supports the implementation of data governance, data quality, data protection, reporting, model, and End User Computing control requirements across ING Americas.
The team works closely with business lines, Finance, Risk, Operations, Technology, data owners, data users, data stewards, and global Data Management teams. Together, we translate global standards and regulatory expectations into pragmatic, sustainable, and locally embedded solutions.
You will report hierarchically to the Regional Chief Data Officer / Lead Regional Data Office Americas.
Responsibilities:- Support end-to-end compliant data delivery by embedding data governance, quality, lineage, protection, reporting, and control requirements into the design and implementation of data solutions.
- Support the adoption of ING's strategic data platforms and tools, including VISTA, Collibra, SODA, and other relevant data governance and analytics capabilities.
- Leverage analytics and automation capabilities to identify trends, control gaps, data-quality issues, and opportunities for process improvement.
- Establish transparent progress monitoring through meaningful metrics, dashboards, heatmaps, risk indicators, and management reporting.
- Maintain clear and accurate documentation for audit readiness, including requirements, decisions, controls, evidence, risks, issues, and remediation activities.
- Be a trusted advisor to the Data Community in ING's ambition towards compliance by design.
- Assist in preparation of presentations, training materials, knowledge-sharing sessions organized for the data community
Qualifications and CompetenciesWe are looking for a proactive, influential, detail-oriented and self-motivated professional who can work independently and can navigate complex, cross-functional initiatives with confidence.
You are a clear communicator, capable of balancing multiple priorities with clarity and confidence, simplifying technical concepts and fostering understanding across diverse stakeholders. You bring strong organizational skills, a strategic mindset, and the ability to inspire and coordinate teams toward shared goals. With a natural inclination for structured problem-solving and continuous learning, you take initiative, adapt to ambiguity, and build trust as a reliable advisor within the data community.
- 3-5+ years of professional experience in data transformation, program delivery, change execution, or regulatory-driven initiatives within financial services.
- Strong understanding of data governance, data quality, metadata, lineage, controls, auditability, and compliant data delivery across the data lifecycle. Demonstrated ability to identify automation opportunities and translate business and control requirements into scalable, practical, and measurable solutions.
- Experienced practitioner able to work with minimum supervision and provides guidance as required on identifying, managing and controlling project-related changes.
- Proven ability to work independently, prioritize tasks, and drive initiatives.
- Strong teamwork and collaboration skills with experience working cross-functionally.
- Excellent problem-solving, analytical, and leadership abilities.
- Uses clear and effective verbal communications skills and provides technical guidance when required on expressing ideas, requesting actions and formulating plans or policies.
It will be an advantage if you have the following experience:
- Proficient understanding and experience in Wholesale banking business and/or operations and IT
- Experience in Risk and/or Internal Control Management
- Experienced with tools such as Collibra, Informatica, or Azure native data governance services.
Salary Range: $110,000-140,000
The salary range listed reflects base salary only. This role is eligible for participation in a discretionary bonus program.
In addition to comprehensive health benefits (including a $0 premium medical plan with HSA), a generous 401k savings plan, and competitive PTO, ING provides a broad array of benefits including adoption, surrogacy, and fertility services; student debt assistance; and subsidies for expenses associated with commuting and fitness.
