What you will be doing:

Client Relationship management:

• Build and maintain excellent relations with client contacts
• Participate in client meetings, as required
• Ensure the team provides top-quality services to clients
• Provide relevant information to clients on administrative issues and legislative requirements
• Coordinate full spectrum of DB Admin related services including web tools and call centre services
• Use knowledge of client contract and scope of services for invoicing purposes
• Escalate operational issues to Service Delivery Manager to help find solutions in a timely manner

Subject Matter Expertise:

• Verify benefit calculations, annual statements and other relevant reports in accordance with pension plan rules and applicable legislation
• Review annual statements for compliance and consult with client regarding any custom changes
• Prepare membership/payment reconciliations and valuation data including resolution of data issues
• Participate in system testing and ensure testing protocols are followed
• Identify process improvement initiatives, present solutions to internal stakeholders and implement changes, where feasible
• Attend internal training sessions to continue building knowledge of industry topics and trends

Project management:

• Manage daily and yearend functions, ensuring resources are assigned, deliverables are met and risks are identified and mitigated to meet internal standards and service level requirements
• Lead special projects, as required
• Collaborate with resources in other departments

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Talent management and Coaching:

• Function as a team leader, overseeing work of other team members
• Conduct annual performance reviews and provide performance feedback on a regular basis
• Act as a mentor, supporting growth and development of other team members
• Conduct training sessions

What we're looking for:

• Five - seven years of related DB Pension Administration experience
• Post-secondary education; CEBS or PPAC designation is an asset
• An independent, detail oriented, highly organized, accountable individual willing to take initiative and manage competing priorities
• Strong knowledge of provincial pension and tax legislation
• Exceptional customer focus with strong professional acumen
• Excellent communication, project management, presentation and negotiation skills
• Strong interpersonal, leadership and team building skills
• Proficient knowledge of MS Word, Excel and PowerPoint
• Experience with pension administration software
• Bilingualism (English and French) is an asset

Salary Range: $ 75,000 - $ 100,000
 

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn't match your expectations. We're open to discussing competitive compensation packages tailored to your experience level and expertise. 

TELUS Health offers rewarding benefits, which may vary per job function, such as:

• Comprehensive total rewards package highlighting competitive salary and bonus structures, minimum 3 weeks of vacation, and flexible benefits plan to meet the needs of you and your family

• Flexibility to work in-office, virtually or a combination of both

• Generous company matched pension

• Opportunity to give back to communities in which we work, live and serve

• Career growth and learning & development opportunities to develop your skills

• And much more…

Job Type: This is for a current vacancy.