What We're Looking ForCross River Bank is seeking an AI UX Designer with a passion for crafting intuitive, human-centered experiences for AI-powered products within the financial industry. You will shape how users interact with intelligent systems from conversational interfaces and generative AI tools to complex data-driven workflows ensuring our AI capabilities are accessible, trustworthy, and delightful to use.
Responsibilities:- Design end-to-end user experiences for AI/LLM-powered products, including conversational interfaces, agent-driven workflows, and generative AI tools.
- Collaborate closely with AI/ML Engineers and Full Stack Engineers to translate complex AI capabilities into intuitive, user-friendly interactions.
- Develop interaction patterns, wireframes, prototypes, and high-fidelity designs for AI-first experiences using tools such as Figma.
- Define and refine UX strategies for prompt-driven interfaces, ensuring users can effectively communicate intent and interpret AI-generated outputs.
- Conduct user research, usability testing, and A/B experimentation to validate design decisions and optimize AI interaction flows.
- Establish and maintain a scalable design system that supports rapid iteration of AI-powered features across the platform.
- Design trust and transparency patterns - including explainability, confidence indicators, and error recovery - that align with responsible AI principles.
- Partner with product managers and stakeholders to translate business vision into compelling user experiences that balance innovation with regulatory compliance.
- Stay at the cutting edge of AI/UX trends, evaluating emerging interaction paradigms (multimodal interfaces, agentic UX, ambient AI) and advocating for their adoption where appropriate.
Qualifications:- 4+ years of professional UX/Product Design experience, with a proven portfolio demonstrating complex, data-rich, or AI-driven product work.
- 2+ years of experience designing for AI, machine learning, or conversational interfaces (chatbots, copilots, intelligent assistants).
- Expert proficiency in Figma and modern prototyping tools, with experience creating interactive prototypes that simulate AI behaviors.
- Strong understanding of LLM capabilities and limitations - ability to design experiences that gracefully handle non-deterministic outputs.
- Experience with design systems at scale, including component libraries, design tokens, and cross-platform consistency.
- Deep knowledge of user research methodologies, including qualitative and quantitative approaches for evaluating AI experiences.
- Hands-on experience collaborating with engineering teams in Agile/Scrum environments, with the ability to provide production-ready specifications.
- Great communicator with the ability to influence technical direction, articulate design rationale, and manage stakeholder expectations.
- Familiarity with front-end technologies (React, HTML/CSS, JavaScript) sufficient to understand engineering constraints and prototype interactions.
Preferred Qualifications:- Experience designing for financial services, banking, or fintech products.
- Understanding of RAG (Retrieval-Augmented Generation) workflows and how to design user-facing outputs from complex AI pipelines.
- Background in prompt engineering or prompt UX - designing how users craft and refine inputs to AI systems.
- Knowledge of accessibility standards (WCAG) and inclusive design practices for AI-powered interfaces.
- Experience with motion design and micro-interactions that provide feedback during AI processing states.
- Familiarity with AI ethics, bias mitigation in user interfaces, and responsible AI design principles.
- Prior experience working on enterprise-grade platforms with complex authentication and authorization flows.
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Salary Range: $160,000.00 - $200,000.00
