Associate Account Manager

Virio

$100K — $150K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years of experience in account management or customer success, particularly within a SaaS environment
  • Strong executive communication skills, capable of influencing C-suite leaders
  • Proficient in B2B marketing and go-to-market (GTM) strategies
  • Ability to craft compelling narratives from complex ideas
  • Familiarity with AI tools to enhance content generation and marketing efforts
  • Excellent organizational skills with a detail-oriented approach
  • Proactive mindset with a bias towards strong execution and ownership of client outcomes

Responsibilities

  • Manage and nurture a portfolio of high-value SaaS clients while ensuring satisfaction and retention
  • Develop executive-level relationships with clients to understand their business needs
  • Oversee onboarding and drive customer engagement strategies for optimal ROI
  • Translate client objectives into effective GTM and LinkedIn content strategies
  • Conduct executive interviews to gather insights for enhancing product positioning
  • Utilize AI systems to produce efficient and impactful LinkedIn content
  • Ensure consistently high customer retention and revenue growth through effective partnership

Benefits

  • Opportunity to work closely with the CEO of the company
  • Competitive compensation package aligned with your contributions
  • Potential for significant equity as a key founding team member
  • Comprehensive health insurance including medical, dental, and vision
  • Retirement savings plan with 401(k) options
  • Monthly stipend for meals and wellness activities ($1k)
  • Support provided for relocation to San Francisco
  • Annual company retreats to foster team collaboration
  • Fast career progression in a dynamic and collaborative in-office environment
Full Job Description
Associate Account Manager

Location: San Francisco (in-person, in-office, full-time ONLY)

Compensation: $100K-$150K base + top of market equity

What You'll Do
  • Own a portfolio of high-value SaaS customers with ACVs ranging from $30K to $300K and above
  • Build trusted, executive-level relationships with founders, CMOs, CROs, and GTM leaders
  • Lead onboarding, adoption, and ongoing strategic engagement to drive clear customer value
  • Translate customer business goals into ever-evolving GTM strategy and LinkedIn content strategy to maximize customer revenue
  • Interview executives and extract insights to shape positioning, messaging, and narratives
  • Use Virio's AI-powered systems to generate high-quality LinkedIn content at scale
  • Add final human-layer taste and polish to ensure content quality, voice, and performance
  • Ensure customers see consistent progress, outcomes, and ROI through LinkedIn channel and GTM as a whole through partnership with Virio
  • Ensure best in class GRR and NRR via renewals and expansions
  • Important: Find creative solutions to drive revenue for your clients businesses and make Virio indispensable - assist with outbound LinkedIn messages to ICPs who engage, find conferences/podcasts/webinars for the founder/Face of Content to speak at, coordinate successful launches, etc. like a valuable GTM partner/consultant.


What Makes You a Great Fit
  • Executive presence & communication - Strong, credible communication skills with the ability to persuade, lead and engage senior executives
  • Unstructured environment comfort - Comfortable operating effectively in fast-moving, lightly structured environments
  • B2B marketing & GTM fluency - Strategic understanding of B2B marketing, content, and demand generation
  • Content and storytelling instincts - Ability to translate raw ideas into clear, high-impact narratives
  • AI-native execution - Comfortable using AI tools to scale workflows and output
  • Operational organization - Highly organized and detail-oriented with consistent follow-through
  • Execution-first ownership - Bias toward action with strong ownership over outcomes - we often say we're "willing to run through walls for our customers"


Traits That Thrive at Virio
  • High agency & proactivity - Takes initiative and moves forward without waiting for perfect process
  • Startup intensity comfort - Comfortable operating amid real startup chaos and pace
  • Executive calm & credibility - Calm, clear, and trusted in interactions with senior executives
  • Low ego & accountability - Takes full ownership and accountability for outcomes
  • Customer impact motivation - Driven by customer outcomes and long-term relationship building


Benefits
  • Work directly with the CEO
  • Competitive total compensation aligned to impact and ownership
  • Meaningful equity upside as part of the founding team, core to the operating philosophy for Virio
  • 100 percent paid medical, dental, and vision insurance
  • 401(k) plan
  • Monthly wellness and meals stipend ($1k)
  • Relocation support for San Francisco
  • Company-wide annual off-sites
  • High ownership, high trust, and fast career progression alongside world-class client partners
  • In-person culture with deep collaboration and shared standards

This is a full-time, on-site role based in San Francisco. We do not offer hybrid or remote positions.

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