Assistant Vice President - Client Service Support Group (CSSG)
Location: Jacksonville, Florida
Salary: $80,000 - $90,000
Work Type: Hybrid Working
Position Summary
The Role of Client Service Support
As an Assistant Vice President within the Client Service Support Group (CSSG), you will play a key role in supporting the operational backbone of GLAS's U.S. servicing model. CSSG is a dedicated support function for the Client Services teams, focused on delivering accuracy, efficiency, and strong controls across day-to-day operational activities.
This role combines hands-on senior execution with day-to-day operational leadership. You will oversee daily workflows, provide guidance and oversight to the team, and personally complete higher-risk approvals and complex tasks. The ideal candidate is comfortable balancing leadership responsibilities with detailed operational work in a fast-paced, control-driven environment.
Key Responsibilities
- Provide day-to-day leadership and oversight of the CSSG team's operational workload, ensuring tasks are prioritized and completed accurately within defined deadlines.
- Act as a senior escalation point for operational issues, exceptions, and high-priority items.
- Perform and review senior-level operational tasks, including approvals, quality checks, and exception handling.
- Create, review, and maintain lender and counterparty records, ensuring accuracy and completeness across internal systems.
- Oversee the setup and maintenance of Standard Settlement Instructions (SSI), including callback validation in line with GLAS procedures.
- Support payment and notice readiness by validating required inputs and identifying and escalating issues.
- Manage and review onboarding support activities for lenders, borrowers, and other counterparties, including documentation quality checks.
- Support the completion and review of audit confirmations and operational reviews within CSSG's scope.
- Ensure appropriate documentation, evidence, and audit trails are maintained in line with internal controls.
- Provide coaching, guidance, and informal people leadership to junior team members, contributing to skills development and consistent standards.
- Work closely with Client Services, Transaction Management, and other internal stakeholders to ensure smooth execution and effective collaboration.
Skills & Experience Required
- Experience in financial services operations, such as loan agency, capital markets, corporate trust, or a similar controlled operational environment.
- Proven experience performing senior operational approvals, quality control, or exception management.
- Prior exposure to people leadership, workflow oversight, or day-to-day team coordination is strongly preferred.
- Strong attention to detail and a control-focused mindset.
- Ability to manage competing priorities and operate effectively in a high-volume, deadline-driven environment.
- Strong communication skills with the confidence to escalate issues clearly and constructively.
Benefits
- Hybrid working
- Long service award
- Employee Assistance Program (EAP)
- Career development and study support
- Good holiday entitlement
