Primary DetailsTime Type: Full time
Worker Type: Employee
The Opportunity: Manage the operational and technical work of the team and implement best practices to ensure consistent handling of claims. Develop, recommend and implement continuous improvement initiatives resulting in cost effective enhancements in quality and service. Build strong working relationships with business and customers.
- Location: Atlanta, GA or Marblehead, MA
- Work Arrangement: This role is hybrid, where you will be expected to be in the office 2-3 days per week
- The salary range for this role is between $144,000-$237,500
Your new role:- Establish methods and procedures to manage, supervise, and direct the claims operations in a cost-effective manner
- Set department goals and policies in conjunction with business plans to ensure objectives are met
- Identify, analyze, recommend and implement process improvements in functional areas
- Achieve specific key performance indicators and strive to find better ways to improve overall service delivery
- Act as a critical point of escalation on complex, denied or pending claims
- Maintain current knowledge of products and services to provide direction and respond to issues
- Cultivate positive relationships with internal and external customers to accomplish organizational goals
- Assess present and future resource needs for employees and provide the leadership, mentoring and guidance necessary to build and sustain a high performing workforce
- Manage budgeted resources by anticipating expenditures, accurately forecasting resource needs/costs and properly accounting for expenses to meet requirements and achieve fiscal responsibilities
Preferred Qualifications- Bachelor's Degree or equivalent combination of education and work experience
- Preferred Competencies/Skills
• Generate original, innovative solutions to difficult or unusual situations
• Identify and locate information and facts which are necessary and relevant for the purposes of evaluating a claim
• Financial and business acumen and awareness of financial responsibility
• Quickly change direction when working on multiple projects or issues
• Guide team to properly document investigation findings and preserve evidence in accordance with internal and external laws and procedures
• Use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
• Assume a methodical approach to a given situation and develop a systematic procedure as a response
• Develop effective negotiation strategies and prepare a plan of action
• Build and capitalize on beneficial internal and external relationships including competitors
• Coach and encourage employees towards continuously improving performance and mentor team with feedback, on-the-job skill enhancement opportunities and career advice
• Build and establish constructive and cooperative working relationships and open lines of communication
• Utilize effective communication skills to influence and persuade decision makers
Preferred Experience
• Experience leading an insurance claims function
• experience managing or leading others
• increasing levels of responsibility
Preferred Knowledge
• Advanced working knowledge of current and possible future policies, practices, trends, technology and information affecting the business and organization; knows how the business works
• Advanced working knowledge of relevant claims legal and technical knowledge for all US jurisdictions
• Advanced working knowledge of insurance policy and contract language
• Advanced working knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique and coordination of people and resources
• Knowledgeable in all aspects of industry matters, including legal, medical, and pertinent trends
• Subject matter expert of management and professional liabilities and claims
Compensation Package: The salary range for this role is provided above. This is the national range for location(s) listed. The salary offer will be decided based on the role's complexity, its location, and the candidate's professional background, including their education and experience. Beyond the base salary, regular full-time and part-time employees will also be eligible for QBE's annual discretionary bonus plan based on business and individual performance. We encourage all candidates to apply, even if their salary expectations fall outside of this range, as we are committed to finding the right fit for our team.
QBE Benefits: We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to:
- Hybrid Working - a mix of working from home and in the office
- 22 weeks of paid leave for family growth, with 12 weeks available to all parents on a gender-equal basis
- Competitive 401(k) program with company match up to 8%
- Well-being program including holistic wellbeing coaching, gym membership, confidential counselling, financial and legal advice
- Tuition Reimbursement for professional certifications, and continuing education
- Employee Network and Community - QBE actively supports six Employee Networks, and many ways togive back to your community
To learn more, click here: Benefits | QBE US
Supplementary information
Skills:Adaptability, Claims Management, Claims Settlement, Critical Thinking, Data Management, Insurance Claims, Insurance Claims Management, Insurance Claims Processing, Intentional collaboration, Managing performance, Negotiation, Regulatory Compliance, Risk Management, Sound Judgment, Stakeholder Management
How to Apply:
To submit your application, click "Apply" and follow the step by step process.
