2-4 years of retail leadership or operations experience
Strong knowledge of inventory systems and operational processes
Deep understanding of customer service principles
Strong problem-solving abilities
Excellent communication skills
Passion for the SKIMS brand
Ability to perform physical tasks and remain active throughout the shift
Open availability for flexible scheduling, including evenings and weekends
Responsibilities
Support daily operations with a focus on efficiency and care
Oversee Back of House operations, including inventory accuracy
Manage product replenishment and availability
Own damage processing and inventory responsibilities
Maintain store supplies and technology functionality
Train the team on operational policies and safety protocols
Deliver strong leadership during peak hours and model customer service behaviors
Lead team training on product knowledge and visual standards
Utilize reporting tools to support inventory excellence
Communicate regularly with leadership on operational feedback
Support planning and executing store initiatives
Adapt to changing priorities with a flexible approach
Inspire a culture of trust and collaboration within the team
Benefits
Competitive pay with performance-based bonuses
401(k) plan
Generous employee discount
Paid time off
Comprehensive health, dental, vision, and life insurance
Mental health benefits
Paid parental leave
Employee referral bonus program
Full Job Description
Assistant Store Leader (Operations)
Department: Retail - East
Employment Type: Full Time
Location: 5th Avenue Flagship
Compensation: $42.00 / hour
Description
Assistant Store Leader - Operations
You9ll partner with the Store Leader to keep the business running efficiently, drive results through operational routines, and coach the team on brand standards. You bring an organized, solutions-oriented mindset and lead by example, while balancing a high volume environment with polish in every part of the day.
Responsibilities
Support daily business operations with a strong focus on Operational Excellence, ensuring processes, systems, and standards are consistently executed with efficiency and care
Oversee all Back of House operations, including shipment, new flow, inventory accuracy, and back room/offsite organization, while maintaining productivity.
Manage replenishment, size integrity, and product availability. Flag any concerns to leadership and partner on real time solutions
Own damage processing, returns, and ensure accuracy in all inventory related responsibilities through a lens of Operational Excellence
Maintain and manage all store supplies, equipment, and technology, ensuring proper function and reporting any service requests with urgency
Ensure the team is trained on operational policies, safety, and loss prevention protocols, bringing a calm and focused leadership style to high-pressure moments
Deliver strong floor leadership during peak hours by stepping into guest-facing zones and modeling Customer Obsessed behaviors that are warm, inclusive, and intentional
Be an expert by leading team training on fit, function, and product knowledge to support excellent and confident customer service behaviors
Train and coach the team on visual standards and product placement, maintaining a floor that is both on-brand and responsive to business trends
Use store reporting tools and data to support inventory excellence, stock optimization, and KPI goals to Drive Results
Communicate regularly with the Store Leader and HQ team, share feedback on allocation, product flow, and customer data
Support planning and executing floor sets, store actions, and any operational priorities that support company and store initiatives
Be flexible across zones and responsibilities, showing Learning Agility in adapting to changing priorities and taking feedback with ownership
You Inspire Yourself & Others through clear and respectful communication with your team, contributing to a culture of trust, collaboration, and accountability.
Requirements
2-4 years of experience in a retail leadership or operations-focused role
Strong knowledge of inventory systems, shipment handling, and operational processes in a fast-paced retail environment
We expect you to have a deep understanding of customer service principles and the ability to provide exceptional service to all customers.
We expect you to prioritize customer satisfaction by delivering exceptional service and resolving any issues or complaints in a timely manner.
You should possess strong problem-solving abilities and be able to handle any issues that may arise in the store.
Strong communicator who can share expectations, give feedback, and respond to challenges with confidence
Passion for the SKIMS brand and an ability to embody our values and service approach in every interaction
Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift
Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift
Full Time Availability Requirements: Open Availability. We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed.
Does not want to be an influencer
Benefits + Total Rewards
When you join SKIMS, you9re joining a fast growing company with opportunities for career development, creativity, and impact. We9re building something special, and we take care of our people along the way.
Competitive Pay with a performance based Bonus structure
401(k) plan
Generous employee discount
Paid Time Off
Comprehensive Health, Dental, Vision, and Life Insurance Plans
