Join the Ride!Position: Assistant Service Manager
Location: Sherwood Park VolkswagonCity: Sherwood Park, AlbertaClassification: Full-time, On-site, Immediate vacancy
Your area of focus.You will play a crucial role in overseeing and managing the performance of service advisors, technicians, and other staff in the service department. You will need to ensure that staff are well-trained, motivated, and working together effectively to provide exceptional customer service and efficient repair and maintenance services. Leveraging your extensive leadership skills and knowledge of Parts, Service, and customer service excellence, you will be accountable for the Service Department's annual financial performance goals.
What drives your day-to-day?- Oversee team members performing vehicle inspections, preparing reports and when required, necessary, carries out these job duties.
- Effectively organizes and manages team members, including technicians and advisors, to ensure team objectives and service goals are achieved.
- Own creating an exceptional customer service experience by: maintaining customer relationships and ensuring repeat customers by delivering quality service, recommending additional products and services and by addressing any customer concerns or complaints quickly and professionally.
- Set up and maintain service desk, including managing service desk team members and evaluating desk efficiency.
- Resolve service desk problems and improve current service desk operations to increase productivity and enable amazing customer service.
- Monitor department operations and client concerns to define patterns and work to improve efficiency.
- Regularly audit work being done and customer service being provided to ensure all standards are met and that repair work is carried out effectively, correctly, and thoroughly.
- Assists with or performs administrative tasks as required.
- Mentor, coach, train and support the development of apprentices in the dealership.
- Demonstrate and champion a healthy and safe work environment.
What are the must-haves...- Completed a related post-secondary program and or training courses would be valuable
- 5 years of experience in an automotive dealership Service Department
- A provincially recognized Journeyman Automotive Mechanic Certificate would be an asset but is not required
- Working knowledge of industry standards and practices, including product details and company services offered
- Experience with service applications with ADP / CDK including dispatch also considered an asset
- A valid driver's license and a safe driving history
- Ability to train, coach, direct and encourage technicians, advisors and shop foreman
- Excellent communication and organizational skills
The Perks.- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career
CompensationThe expected range of compensation for this position is $60,000 - $110,000 Salary. The actual compensation offered will be based on a variety of factors, including job-related knowledge, education, skills and experience. This position will also be eligible to participate in the Company's bonus program for this role, subject to the terms and conditions of the applicable plan documents.
Can you picture yourself here already?We hope so. It's equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.
If you think you're a good fit to come along on our ride, apply now through our website at www.autocan.ca/careers. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
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