Job Type
Full-time
Description
Your Next Big Career Move: Assistant Service ManagerYour Next Big Career Move: Assistant Service Manager located in Green Bay, WI.
Shift: Monday - Friday 8:00am - 5:00pm
The Opportunity (Job Purpose): Are you ready to make a visible impact? As our next
Assistant Service Manager, you will play a crucial role in leading our local team. We are looking for an energetic, solutions-oriented professional who thrives in a collaborative, fast-paced environment and is eager to grow with us.
What You'll Do Day-to-Day (Essential Duties & Responsibilities): - Supervise Warranty operation. Accountable for seeing that service warranty documentation is complete for claim processing, demonstrating a commitment to accurate and timely warranty submissions.
- Make sure work orders are signed and reviewed with customers and jobs are billed properly, ensuring transparency and adherence to procedures.
- Meet or exceed service level agreements and deadlines, demonstrating a commitment to timely and efficient service delivery.
- Devote to delivering customer satisfaction to customers, prioritizing customer needs and resolving issues effectively.
- Work with Service Manager and Human Resources to select, hire, train and develop employees, contributing to the growth and development of the service team.
- Identify opportunities to improve service processes, enhance efficiency, and increase customer satisfaction.
- Coordinator of day-to-day paperwork flow, ensuring efficient organization and management of information.
- Coordinating reports to the Service Manager, providing accurate and timely information to support decision-making.
- Supervise and mentor all employees and ensure all duties are completed, promoting accountability and responsible task management.
- Collaborate closely with team members and leadership to continuously cultivate positive experiences for our customers.
- Perform other dynamic duties and responsibilities as assigned to support business
What We're Looking For (Qualifications & Skills):- High school diploma or GED
- Minimum of 1 year as a Service Advisor, Heavy-Duty Truck experience and 1 year of lead, supervisor or management experience or responsibilities.
- Strong technical knowledge and intermediate computer skills required.
- Excellent listening and communication skills
- Leadership ability, self-starter, takes charge and follows through
- Mindset: A curious mindset with an entrepreneurial "pioneering spirit," strong integrity, and a passion for continuous professional development.
Physical and Mental Demands: The mental and physical requirements described here are representative of those that must be met by an individual to successfully perform the essential functions of this position.
- The employee is frequently required to bend, squat, kneel, and crawl/lay on back; reach away from body or shoulder height; climb or balance; lift up to 75 pounds; push or pull; working in areas with fumes or airborne particles; vibration.
What's In It For You? (The Perks & Benefits)We believe in taking care of our people. JX Enterprises offers a highly competitive compensation package designed to support your health, financial future, and overall well-being.
Ready to Drive Your Career Forward?If you have a strong work ethic, a passion for learning, and are ready to contribute to a workplace where you are valued, we want to hear from you!
Salary Description
$68,000/yr-$100,000/yr (depending on experience)
