Service Manager to join our team just west of Green Bay at Hwy 29/32. The ideal candidate will oversee and coordinate all aspects of our service department, ensuring the highest levels of customer satisfaction and operational efficiency. This role requires strong leadership skills, a passion for customer service, and the ability to manage a dynamic team in a fast-paced environment.
Responsibilities- Manage daily operations of the service department, ensuring smooth workflow and efficient use of resources.
- Supervise, train, and mentor service staff to maintain high performance and quality standards.
- Coordinate with other departments to optimize customer experience and resolve any service issues.
- Monitor service metrics and implement improvements to enhance productivity and customer satisfaction.
- Manage customer relations, addressing concerns promptly and professionally.
- Ensure compliance with company policies, safety regulations, and industry standards.
- Prepare and manage the department budget and financial reports.
Requirements- Proven experience in automotive service management or a related field.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Ability to analyze data and make sound business decisions.
- Knowledge of automotive service procedures and standards.
- Proficient in using service management software and tools.
- Chrysler, Dodge, Jeep, Ram experience is favorable.
Benefits- Competitive salary range of $100,000.00 - $150,000.00 per year, paid semi-monthly.
- Health, dental, and vision insurance options.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Vehicle, service and parts discounts
- Opportunities for professional development and career growth.
- Supportive and collaborative work environment.
