What You'll MakeThis role is commission based. Due to this being a new position we are anticipating this position to make $96,000 with top performers earning $150,000 annually.
Experience & Qualifications Needed:- Valid driver's license and clean driving record
- 1-3 years of progressive experience in auto service is preferred but not required
- Strong record of positive customer satisfaction results
- Team-oriented and self-motivated
- Able to work independently
- Fantastic communication skills with your customers
- Professional, well-groomed personal appearance
Essential Duties and Major Responsibilities: - Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt, courteous, and effective service.
- Take ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.
- Provide concierge support for all owner inquiries, whether phone or in person, to assure the customer does not get mishandled.
- Distribute work between technicians efficiently.
- Answer technical questions about vehicle problems, warranties, services, and repairs.
- Maintain Customer Happiness scores at or above company standards.
- Set schedules and assign tasks to service department employees.
- Reinforces company policies and adheres to company standards.
- Encourages compliance with applicable laws and regulations.
- Maintain good working relationships with factory(s) and foster positive employee relations.
What We Offer: - Competitive 401k / 401k matching
- Medical / Dental / Vision Insurance
- Employee Assistance Program (EAP) - free, confidential counseling
- PTO Accrual
- Health Savings Account
- Flexible Spending Account
- Voluntary Life and AD&D
- Employee Discounted Pricing on Parts, Vehicles, and Service
