OverviewAre you astrategic service leaderwith a passion for driving growth, building high-performing teams, and delivering exceptional customer experience?Milton Rentsis looking for a dynamic Assistant Regional Service Managerto oversee multiple service locations and lead our equipment rental operations to new heights.
Pay Range: $85,000 - $115,000 depending on experience. This is a bonus eligible position.
Benefits Include:
- Paid Time Off + 8 company paid holidays
- Medical, Dental and Vision insurance options for Employee and Family
- Disability & Life Insurance Packages
- Competitive Retirement Plan
- Tuition Reimbursement 6 available to FT employees with 1 year+ of service
- Additional supplemental offerings and discount programs
- Employee Referral Program
Responsibilities
What You27ll Do:
- Assist the Regional Service Manager with organizing and managing daily workflow
- Help identify and prioritize shop issues and concerns.
- Exhibit positive and effective interaction with customers, fellow employees, Management and Equipment manufacturers.
- Uphold safety practices and standards.
- Ensure company practices, procedures, and policies are in place and followed
- Uphold safety commitments, policies, and procedures established by Milton Rents.
- Manage the maintenance and repair of a multimillion-dollar Rental Fleet.
- Assure that the equipment is available as required to meet both rental and customer needs.
- Inspect and evaluate equipment after maintenance and repairs.
- Perform safety and operational checks of 22Rent Ready22 equipment.
- Manage and oversee all parts ordering to ensure timely repairs on rental and customer equipment.
- Handle any customer related issues involving the operation, functionality, safety, and condition of all equipment.
- Work with equipment vendors on problems that do arise and try to come to fast accurate solutions to those problems.
- Organize, communicate, and delegate responsibilities and priorities to ensure the successful operation of the Parts and Service departments at all locations
- Influence and promote customer satisfaction, service, and support.
- Develop and maintain effective parts and service department processes to ensure customer satisfaction.
- Engage in performance management by conducting performance evaluations, coaching, counseling, and disciplinary action as needed.
- Manage training schedules and assist in the development of Service Technicians.
- Communicate with and hold employees accountable to performance expectations.
- Create, drive, and support a safety culture within the Parts and Service Departments.
- Promote a positive work environment for all employees to succeed.
Qualifications
What We27re Looking For:
- Bachelor27s degree or equivalent experience.
- 72D10+ years of progressive leadership experience, includingmulti-unit P&L responsibility.
- Proven track record insales leadership,customer service, andteam development.
- Industry experience inequipment rental,construction services, orindustrial operationsis a strong plus.
- Strong business acumen and proficiency inMicrosoft Officeand operational systems.
- Excellent communication, negotiation, and problem-solving skills.
- Valid driver27s license with a clean driving record
- Extensive travel to and from Milton Rents branch locations
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties.
