5+ years of experience in parts department of trucking industry
Supervisory experience is essential
Excellent customer service and communication skills
Sales experience preferred
Strong verbal and writing skills
Computer proficiency and accounting skills
Responsibilities
Assist the Parts Manager in monitoring sales policies and procedures
Control negative on-hand reports and reconcile parts sold but not posted
Issue credits for returned parts and manage vendor returns
Motivate, train, and evaluate department employees
Maintain excellent customer service standards and resolve complaints
Develop strategies for efficient operations and monitor inventory levels
Conduct meetings to discuss departmental activities and issues
Benefits
Family-like company culture
401k with matching contributions
Comprehensive health, dental, and vision insurance
Employer-paid life insurance
Paid time off (PTO) and sick leave
Employee discounts and company events
Training programs for professional development
Full Job Description
What You'll Do:
The Assistant Parts Manager assists and supports the Parts Manager with monitoring sales policies and procedures and acts on behalf of the Parts Manager in his absence.
Financial Responsibilities:
Controls negative on hand report
Reconciles parts sold but not posted
Issues credits for returned parts
Sends return parts to vendors to obtain credit
Issues Return Goods Memo
Assists in running department efficiently
Identifies and classifies CORE parts that are difficult for others
Assists in monitoring and maintaining current levels of inventory
Assists in developing strategies for more efficient operations
Assists in supervising reconciliation of cashier drawers and petty cash
Assists in monitoring and adjusting inventory to minimize obsolescence
Personnel Supervisory Duties:
Motivates, trains, schedules, evaluates, coaches and counsels employees
Communicates job expectations and monitors progress
Appraises and reviews job contributions
Conducts meetings with employees to discuss activities and problems
Develops, enforces and monitors guidelines for working with customers to ensure maximum customer satisfaction
Enforces policies and procedures
Customer Service Responsibilities:
Maintains excellent customer service standards
Communicates customer service standards to department personnel
Resolves customer complaints immediately and provides conflict resolution to customers according to company guidelines
Strives for harmony and teamwork with all other departments
Maintains excellent rapport with vendors
Skills and Qualifications:
High school diploma or the equivalent
Five (5) or more years' experience in parts department of trucking industry
Supervisory experience
Excellent customer service skills
Strong communication skills
Sales experience preferred
Managerial skills experience
Must exhibit teamwork qualities
Shows Initiative
Strong verbal and writing skills
Computer proficiency and accounting skills
Professional personal appearance
Compensation:
$80-90k Yearly salary plus Manager Commision
Benefits Velocity Vehicle Group Offers:
Fantastic Culture in an easy-going family-like business
401k + match
Health, Dental & Vision Insurance + HAS & FSA
Employer paid Life Insurance
PTO
Sick Leave
Company perks such as employee discounts, company events and training programs
This job description is intended to describe the general nature, complexity and level of work to be performed by employees assigned to this position, and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.
