5-7 years of experience in operations management or underwriting support
Strong leadership skills with a focus on team development
Proficiency in AI technologies and automation tools
Solid understanding of compliance and regulatory standards in the (re)insurance sector
Excellent communication and collaboration abilities
Ability to analyze performance metrics and drive improvements
Responsibilities
Lead and develop underwriting support staff through coaching and performance evaluations
Establish and measure unit and individual goals aligned with service delivery requirements
Ensure compliance with workflows and respond to audit findings effectively
Manage production and quality control reports to inform department management
Foster collaboration and communication with underwriters and leadership
Benefits
Hybrid work model with flexibility for remote work
Permanent employment status
Full-time working hours
Comprehensive health and wellness programs
Opportunities for professional development and learning
Full Job Description
Where you will WORK
As Assistant Operations Manager for our Underwriting Operations business, you will be responsible for the management of underwriting support staff. You ensure the team achieves all service delivery, timeliness, productivity, and quality goals and identify and communicate regulatory compliance issues. This includes people-management responsibilities, encompassing coaching, feedback, goal setting, and staff development. You promote teamwork and collaboration in partnership with both underwriters and leadership. This role supports Wholesale team with in Americas .
What you will be DOING
What will your essential responsibilities include?
Lead and Develop Underwriting Support Staff: Actively drive talent management including hiring, performance evaluations, coaching, and development, to foster a high-performing team. Build organizational capability in AI fluency and automation adaptation to equip staff with skills needed to leverage AI technologies in their daily workflows.
Drive Goal Achievement & Performance Measurement: Establish unit and individual goals in alignment with the Operations Manager, translating service delivery requirements into measurable targets. Leverage AI-enabled analytics and automation to streamline performance tracking, reporting progress in real-time and identifying optimization opportunities through data-driven insights.
Ensure Operational Compliance & Quality: Oversee adherence to predetermined workflows, procedures, and service standards, responding to Internal Audit and regulatory findings with appropriate action plans. Implement automation solutions to strengthen compliance monitoring, control execution, and audit trail documentation to enhance governance effectiveness.
Manage Production & Quality Control: Review and manage production and quality control reports (e.g., data quality, reinsurance, status) to ensure appropriate action and keep Department Management informed of unit status and progress. Utilize AI and automation tools to enhance data accuracy, streamline quality assurance processes, and generate actionable insights for continuous improvement.
Foster Collaboration & Communication: Maintain open communication with the underwriters and leadership the unit supports to build partnerships and teamwork. Champion the adoption of AI and automation technologies across the team, ensuring alignment on how intelligent tools enhance collaboration, reduce manual effort, and improve customer interactions
You will report to Head of Underwriting Operations
What you will BRING
People Skills:
Empowerment & Psychological Safety: Empowers and coaches others to reach their potential; fosters a culture of growth where individuals feel safe to experiment and speak up
Performance Excellence: Achieves high levels of productivity through personal effort, drive and accountability; uses initiative to get things done and escalates appropriately.
Customer Centricity: Places customers first; understands and addresses customer needs while also considering the interests of other stakeholders; ensures customer needs are met to drive business success.
Business Skills:
Compliance & Regulation: Navigates and upholds adherence to legal standards, industry regulations, and internal policies governing the (re)insurance sector.
Planning and Organization: Sets clear objectives, plans ahead, and maintains focus to stay on track.
Business and Process Improvement: Identifies, analyses, and improves existing business processes to optimize performance, and improve the user experience for customers and end-users.
Technical Skills:
KPI Acumen: Understands key performance indicators (KPIs) and aligns efforts to consistently meet or exceed them.
Operational Reporting: Generates, analyses, and communicates reports that document operational activities
Quality Control and Assurance: Evaluates and improves the effectiveness of control, and assurance processes through systemic and objective reviews and measures.
Essential Position Information
Hybrid model - Currently our hybrid model consists of 3 days in office (one of those days must be a Monday or a Friday) the other two days can be worked remotely
Employment Type - Permanent
Working hours - Full time
Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.
The U.S. base salary range for this position is USD 91,400 - 159,900. Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay.
At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as an enterprising retirement savings plan, health and wellness programs, and many other benefitsWe also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. Find more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2026.
