Assistant Manager, Operations Command Center

Salary: $104,587.00 - $156,881.00 Annually
Location : 2222 NW Eleven Mile Avenue, Gresham, OR
Job Type: Non-Union Regular Full-Time
Job Number: 26-00023
Department: Operations
Division: Field Operations Rail Operations
Opening Date: 10/20/2026
Closing Date: Continuous

Description

The Assistant Manager, Operations Command Center is responsible for the daily operations of TriMet's Operations Command Center (OCC), including dispatch of fixed-route bus operations and control of the MAX light rail system. The Assistant Manager is tasked to develop, coordinate, and implement operational plans and daily OCC activities for normal, degraded, and emergency service. They are responsible for performance management of Rail Controllers and Bus Dispatchers. The Assistant Manager manages a union workforce and resolves associated labor relations issues. They are accountable for ensuring that rules, procedures, and instructions are followed. Investigates safety and performance issues in order to identify and enact mitigations.

This role requires being onsite five (5) days per week.
Shift: Primarily graveyard; schedule subject to change based on operational needs, including nights, weekends, and holidays.

Ensure a commitment to safety and regulatory compliance through effective leadership, training, role modeling and implementing practices that demonstrate safety is a fundamental value and a priority in all aspects of work. Serve as a good steward of TriMet by regularly utilizing our transit system to maintain a strong and current understanding of customers' experiences and of TriMet's product and service offerings.
Essential Functions

1. Provide direct supervision and effective leadership of Rail Controllers, Bus Dispatchers, Field Operations Supervisors, Rail Operators, and/or Bus Operators. Responsible for performance management of staff and any associated employee or labor relations issues, including training and development, coaching, mentoring, corrective actions, work improvement plans or disciplinary action, and terminations. Ensure all staff certifications are current. Includes managing Dispatcher and Controller role rotation in the OCC between managing radio air, supporting roles, training, and other duties intended to build employee skills. Develop a work environment that is respectful and in full partnership with members and officers of the ATU. Ensure consistent application of policies, procedures and labor agreement throughout the workforce.
2. During incidents and service delays: responsible to ensure that Dispatcher and Controller responsibilities are adequately aligned to resolve the issue in a timely manner. Responsible for communicating regarding the incident to internal TriMet personnel (for example: PIO, CS, Directors, Executives) using email templates or other supported technologies. Responsible for ensuring that applicable SOPs and policies are followed and that operational safety is maintained.
3. Provide leadership in emergency situations. Responsible for coordinating service adjustments and to act as first responders in the field or to the base facility in the event of accidents or service emergencies, service disruptions, inclement weather, natural disasters and special events.
4. Acts as the point of contact in the OCC during incidents so the Dispatcher(s) and Controller(s) can focus on service recovery with on-scene incident commander. Responsible for identifying and implementing corrective action plans to mitigate future incidents. Provide Dispatchers and Controllers with feedback after the incident regarding their performance, both positive and/or constructive. Supports an OCC culture that prioritizes safety, improves the customer experience, and responds with a sense of urgency during service disruptions.
5. Maintain Bus Dispatcher and Rail Controller competency. Ensure collaboration between OCC and other departments in order to develop and implement operational strategies and respond to accidents or emergencies, service disruptions, inclement weather, natural disasters, and special events. Ensure an effective and positive working relationship with the Maintenance division to ensure essential and timely responses including up to date situational awareness during events
6. Adhere to a 24X7 rotational responsibility to maintain a management presence in the OCC. Responsible for deploying and directing field supervisory personnel and other resources as needed to recover, restore and maintain customer service. Support TriMet's incident commander, during major special event service and during a major emergency or natural disaster.
7. Assist in development and maintenance of programs for OCC technical systems, including bus dispatch, rail control, CCTV, radio, telephone, paging, and mobile computing systems. Support managing logistics for implementation sequence and schedules, testing, training, and operations cut-over for replacement or modification projects for OCC technical systems.
8. Establish, evaluate, and ensure sustained excellence in operational performance through clearly defined objectives and measurements, regular monitoring of performance indicators, and continuous involvement of transportation workforce.
9. Primary Investigator of the OCC role in bus and rail incidents.
10. Provide direction and set standards for excellence in internal and external customer service. Promote professional and courteous behavior with a creative approach to problem resolution that creates a positive experience for the customer.
11. Responsible for performing and supporting CMS assessments including scheduling supervisors and training staff on CMS. Manage and oversee assigned shift activities to ensure and optimized delivery of safe, secure, reliable, and cost cost-effective delivery.
12. Assist in the management of resources including non-revenue vehicles, technical systems, equipment and tools to support effective deployment and service delivery performance.
13. Assist in the documentation, development and implementation of policies, standard operating procedures, communication protocols, business processes, and training programs. Recommend changes as appropriate.

Position Requirements
A minimum of four (4) years total credited experience.*
A minimum of a High School Diploma/GED is required.
Three (3) years of operations experience in a transportation or transit industry are required.

One (1) year of Bus Dispatch, Rail Control, or Command Center/Logistics experience is required.
Or any equivalent combination of training or experience.

*The amount of credit a candidate receives for prior years of experience is based on the relevancy of that experience to the required or preferred prerequisites of the job description. Experience is prorated based on hours worked. LRHR assigns and validates the "credited experience".

Selection Criteria

Type of Position / Grade / FLSA
Grade 16, Exempt, Non-Union, Full-Time.
Salary Range

Minimum: $104,587.00

Maximum: $156,881.00
Salary offers will be determined by a candidate's education, training and relevant experience. A complete work history will be required for this purpose at the time of offer; any omitted work history will not be considered after hire. Any final offer of employment will fall within the range stated above. For transparency, we choose to list the full available grade range, however, TriMet's salary administration process will ultimately determine the final salary offered.

Selection Process
Candidates will be selected based at a minimum on the result of:
1. Application Review and Supplemental Questions (an up-to-date resume is required)
2. Internal Work Record Review (if applicable)

3. Testing
4. Panel Interview

5. Education Verification

Supplemental Information

Make sure you describe in detail how your education, training and work experience fit with this role. You are encouraged to attach a resume, cover letter, training certificates and/or letters of recommendation with your application. You are permitted five attachments of less than 5MB each.

Internal applicants: Information in your personnel file will not be used in lieu of information requested on your application. Incomplete applications will not be considered.

If you are a qualified veteran and would like to apply for veterans' preference points, you will need to reflect your status on the application and attach supporting documentation at the time of application submission.

Your answers to the questions below will be scored Pass/Fail. Incomplete or vague responses may disqualify you from continuing in the hiring process. Please take your time and be specific.We will be assessing for completeness, relevance, and specificity.A strong answer will answer the question fully, demonstrate understanding of the role, and will be specific and not vague or general.We will not be assessing on spelling or grammar and the use of AI tools is prohibited.Select 'Yes' to acknowledge understanding.

• Yes
• No

02

Generative Artificial Intelligence (AI) use is covered in HR Policy 7.6. I acknowledge that the use of AI tools (ChatGPT, Google Gemini, etc.) to complete this application is prohibited. Select 'Yes' to acknowledge understanding.

• Yes
• No

03

An up-to-date resume is required for consideration for this position. Applications without an up-to-date resume will not be considered. Select 'Yes' to acknowledge understanding.

• Yes
• No

04

This question is for current TriMet employees only. External applicants, please select "N/A" from the options below.Your work record will be reviewed on the day the posting closes for any discipline received in the last 365 days. Any discipline on your record on that date will be reviewed. Any changes to your discipline that happen after the date the posting has closed will not be considered.Disqualifiers (on the date the posting closes):Discipline: Any reprimands or demotions within 12 months. Warnings do not count.Suspensions: Any suspension in last 18 monthsTimeloss: 91 hours or more for FT, 68 hours or more for PT in past 12 months*Disciplinary Warnings and Moderate Rail Rule Violations are excluded from Discipline Review.*If discipline is grieved or protected leave is approved after posting closes, status does not change.Select 'Yes' to acknowledge understanding.

• Yes
• No

05

This question is for current TriMet employees only. External applicants, please select "N/A" from the options below.Discipline received within the 365 days prior to the closing of this job posting, including pending discipline received after the posting closes, may be considered during the candidate selection process. I acknowledge this review as part of the candidate selection process.Select 'Yes' to acknowledge understanding.

• Yes
• No

06

Describe your experience addressing safety or standard operating procedure (SOP) concerns with a peer or team member. Please include the situation and the outcome.
07

Please share an example of a time you led or supported the response to a major service disruption or emergency. What was your role and what was the outcome?
08

Describe your experience working within a union environment, including grievances, investigations, or progressive discipline you've been involved in.
Required Question