As our
Assistant Manager, Performance, Training & Implementation, you'll play a key role in supporting franchisees across Canada by delivering training, driving operational consistency, monitoring performance, and helping implement industry-leading processes and insurance partner programs. This is a hands-on role for someone who enjoys being in the field, building relationships, solving problems, and helping teams succeed.
Salary starts at $89,000 annually, based on experience and qualifications.
Location: Canada (Remote with travel)
Reports to: Manager, Performance, Training & Development
What You'll DoPerformance Improvement- Support franchisees in achieving operational performance goals and insurance partner expectations.
- Monitor key performance indicators and analyze operational data to identify trends and improvement opportunities.
- Assist in implementing action plans and follow up on progress against established objectives.
- Escalate recurring challenges and operational risks as needed.
Training & Coaching- Facilitate training sessions on restoration practices, estimating, operational processes, safety procedures, and insurance partner requirements.
- Provide hands-on coaching and mentorship to franchise teams, estimators, restoration technicians, and project managers.
- Track training effectiveness and recommend improvements to enhance learning outcomes.
- Adapt existing training materials to address operational needs.
Implementation & Franchise Support- Coordinate the rollout of new tools, processes, programs, and operational initiatives.
- Guide franchisees through implementation activities, demonstrations, and onboarding support.
- Track adoption, milestones, and outstanding issues to ensure successful execution.
- Work closely with internal teams and insurance partners to support consistency across the network.
Compliance & Best Practices- Support franchisees in following industry standards, vendor requirements, and company procedures.
- Assist with process documentation, compliance monitoring, and training records.
- Stay informed on restoration industry trends and emerging best practices.
- Identify and communicate potential compliance concerns to appropriate stakeholders.
Collaboration & Reporting- Build strong relationships with franchise owners, operational leaders, trainers, and business partners.
- Prepare reports and updates on training initiatives, performance trends, and implementation activities.
- Contribute ideas and feedback that support continuous improvement throughout the network.
What We're Looking For- College diploma or bachelor's degree in Insurance, Business, Construction Management, Training, or a related field (or equivalent experience).
- 3-5 years of experience in property restoration, insurance operations, estimating, technical training, or performance improvement.
- Strong hands-on experience with Xactimate.
- Knowledge of restoration workflows and industry standards such as IICRC is considered an asset.
- Excellent communication, coaching, organization, and relationship-building skills.
- Ability to analyze performance data, manage multiple priorities, and influence positive operational outcomes.
- Comfortable traveling to franchise locations across Canada when required.
Core Competencies- Adaptability
- Autonomy
- Collaboration
- Communication
- Networking & Relationship Building
- Planning & Organization
- Problem Solving
- Results Orientation
- Teamwork
Why Join Fix Network?- 3 weeks of vacation from day one, plus 5 paid sick days per year.
- Employer RRSP contribution matching 50% of your contributions, up to a maximum of 3% of your salary.
- Group benefits with 75% of premiums paid by the employer, including telemedicine services.
- Up to $3,000 per year in tuition reimbursement to support your professional development.
- Annual $250 allowance to spend in our Fix Network apparel and merchandise store.
- Referral bonus of up to $1,000 when you help us find our next great talent.
- Opportunities to connect and celebrate throughout the year, including employee recognition events, service anniversaries, promotions, summer BBQs, holiday celebrations, and more.
- Annual Fix Network Team Meeting, bringing together team members from around the world to connect, collaborate, and align on company priorities.
- Free on-site parking.
Working Condition- Remote work environment with regular travel to franchise locations and restoration sites.
- Flexible work schedules may be required to support training sessions, implementations, and operational priorities.
The salary range for this position starts at $89,000 per year and will be commensurate with experience, qualifications, and overall fit for the role.
#driveyourcareerwithus
#LI-PR
