About the roleFlyover Las Vegas is seeking a dynamic, results-driven Assistant General Manager (AGM) to partner with the General Manager in leading the overall success of the attraction. This hands-on leader will drive revenue growth, develop high-performing teams, optimize operations, and maintain financial accountability across admissions, retail, photography, and food and beverage. The ideal candidate is a proactive decision-maker and problem-solver who can analyze financial results, coach department leaders, implement technology improvements, and work alongside frontline team members. As a key member of the leadership team, the AGM will execute company initiatives and help position Flyover Las Vegas for long-term success in a competitive tourism and entertainment market.
Location:- Las Vegas, NV - In office
Compensation:
- $90,000-$95,000USD/annually
- Extended Benefits
What you'll do- Operational leadership: Oversee day-to-day attraction operations, service delivery, staffing readiness, and execution of established standards; serve as the primary operational leader in the GM's absence within delegated authority
- Commercial performance: Identify and execute revenue opportunities across admissions, retail, photography, and food and beverage; monitor conversion, average guest spend, and departmental results
- Team development: Recruit, onboard, train, coach, and develop supervisors and guest-facing teams; establish clear expectations, succession plans, and performance accountability
- Guest experience: Maintain an active floor presence, resolve escalated concerns, monitor guest feedback and NPS, and implement measurable service improvements
- Financial management: Partner with the GM on budgets, labor productivity, forecasting, expense controls, variance analysis, and corrective action plans
- Systems and processes: Optimize ticketing, POS, scheduling, reporting, and other operational platforms; improve SOPs, data accuracy, usability, and efficiency
- Safety and compliance: Champion safety training, risk identification, incident response, and adherence to relevant health, safety, labor, and regulatory requirements
- Sales and partnerships: Collaborate with Sales, Marketing, brand ambassador teams, and other stakeholders to strengthen guest acquisition, promotions, and conversion
- Lost Cactus: Support day-to-day bar operations, commercial initiatives, product and service standards, and applicable Nevada regulatory compliance
- Projects and change: Lead assigned initiatives from planning to execution, communicate operational changes clearly, and assess results and opportunities for improvement
- Engagement and retention: Promote a respectful, high-performance culture through employee feedback, development, communication, and consistent follow-through
- Other duties and projects as assigned
Education/Experience EDUCATION- CPR/First Aid Certification or willingness to obtain
IDEAL EXPERIENCE- 5-8 years of progressive leadership experience, preferably in attractions, themed entertainment, hospitality, tourism, or high-volume guest-facing businesses
- Demonstrated success improving revenue, profitability, ancillary sales, and operational performance.
- Experience leading and developing managers and large, diverse frontline teams
- Strong financial and analytical skills, including budgets, labor planning, forecasting, and KPI analysis
- Proficiency with operational technology, including ticketing, POS, scheduling, and reporting platforms; ability to learn new systems quickly
- Strong retail, sales, and guest conversion experience highly valued
- Sound independent judgment, organization, communication, problem-solving, and change-management skills
- Comfortable balancing strategic planning with visible, hands-on operational leadership
Thank you for your interest in this opportunity. To ensure a smooth process, we kindly request that candidates refrain from calling about the status of their application. Only those selected for an interview will be contacted. We appreciate your understanding.
