Position Overview:As AGM / Director of Operations, you'll help lead the daily operation of a distinctive boutique hotel, creating an environment where departments work together, employees understand their impact, and guests enjoy the thoughtful touches that make hospitality special. Working closely with the General Manager, you'll play a key role in developing the team, maintaining operational excellence, and achieving the hotel's financial and service goals.
Responsibilities:Create a Team That Shines.Lead, coach, and develop our front office, housekeeping, engineering, and other operational teams.
Build a culture of teamwork, communication, respect, and accountability.
Recognize great performance and support employees in reaching their potential.
Create meaningful connections with your team and lead from the floor, not just behind a desk.
Help recruit and retain individuals who bring positivity, professionalism, and a passion for hospitality.
Make Every Guest Experience Count.Be a visible, welcoming presence throughout the hotel.
Ensure guests receive warm, personalized, and memorable service.
Handle guest concerns with empathy, confidence, and creative problem-solving.
Monitor guest feedback, identify trends, and turn opportunities into improvements.
Encourage employees to anticipate guest needs and go beyond what's expected.
Keep the Details Dialed In.Oversee daily hotel operations, ensuring each department operates efficiently and consistently.
Conduct regular property walks, guestroom inspections, and service-quality reviews.
Maintain high standards for cleanliness, safety, preventative maintenance, and overall property presentation.
Coordinate daily operations and communicate priorities across departments.
Identify operational challenges before they affect the guest experience.
Ensure established procedures, safety requirements, and company standards are consistently followed.
Mind the Numbers. Make Them Count.Partner with the General Manager to achieve financial and operational goals.
Monitor labor productivity, departmental expenses, purchasing, and inventory.
Help develop staffing plans and schedules that balance exceptional service with responsible spending.
Review operating results and identify opportunities to improve efficiency and profitability.
Support revenue-generating initiatives and collaborate with sales and other hotel departments.
Approach decisions with an owner's mindset, protecting both the guest experience and the property's long-term success.
Bring Energy, Ideas & Accountability.Find smarter, more creative ways to improve the operation.
Be comfortable making decisions and taking ownership of results.
Support training, employee development, and consistent performance expectations.
Step into the General Manager's role when needed to ensure continued leadership and operational excellence.
Turn challenges into solutions and help the team celebrate meaningful wins
Requirements:- Previous Marriott-branded hotel operational experience strongly preferred.
- Experience as an Assistant General Manager, Director of Operations, Front Office Manager, or comparable hotel leader.
- Familiarity with Marriott brand standards, property systems, quality assurance, and guest satisfaction programs.
- Experience supporting Marriott hotel openings, brand conversions, renovations, or property transitions is highly desirable.
- Strong understanding of front office, housekeeping, maintenance, and overall hotel operations.
- Ability to implement procedures, train employees, and maintain brand compliance.
- Demonstrated success in building accountable, engaged, and high-performing teams.
- Working knowledge of hotel labor management, budgeting, operational reporting, and cost control.
- Excellent communication, organization, and problem-solving skills.
- A positive, hands-on leadership approach and genuine passion for hospitality.
If you're a Marriott-experienced hands-on hospitality leader who enjoys building great teams, improving operations, and helping a hotel reach its full potential, we'd love to hear from you.
This position is being recruited confidentially. Property and employer details will be shared with candidates at the appropriate stage of the selection process.
