3-4 years of operating management or customer service supervisory experience required, 4+ years preferred
Bachelor's degree preferred
Knowledge of accounting practices
Familiarity with continuous improvement processes
Strong oral and written communication skills
Excellent organizational and time management skills
Ability to train and lead administrative personnel effectively
Frequent travel required.
Responsibilities
Support Directors and Managers in aligning service and administrative functions with company strategies
Collaborate with managers to enhance methods, procedures, and quality
Set and monitor goals for performance attainment
Conduct inspections to ensure compliance with service and security standards
Recommend employee promotions, transfers, and staffing adjustments
Assist in purchasing, inventory management, and audits
Oversee administrative processes including billing and reporting.
Benefits
Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits
Life Insurance coverage for you and family options
Flexible Spending Accounts to save on expenses
Disability Benefits at no cost to you
Profit Sharing Plans to share in company success
401(k) Savings Plan with company match
Paid Vacation and Sick Days
Paid Holidays throughout the year
Paid Wellness Day for preventive care
Community Time Off for volunteering
Predictable Work Schedules with no weekends or nights for most roles
Employee Recognition Program to celebrate achievements
Educational Reimbursement and Career Development Programs
Additional perks supporting well-being and career growth.
Full Job Description
As an Assistant Director of Operations, you will assist the Director of Operations in the management of all administrative and service support functions to ensure timely and accurate performance.
In this role you will:
Support the Directors and Managers in aligning customer service, sales, budgets, recruiting, staffing, training, performance management, and administrative functions at assigned location(s) with the overall strategies and vision of the Company
Work in conjunction with other managers to improve methods, procedures, and quality
Assign appropriate goals and monitor attainment of goals
Make periodic Operating, Security, and Service Inspections at all locations to assure that customer service and related work meets standards and ensure compliance with security regulations
Make recommendations regarding employee promotions, transfers, salary revisions, adjustments to staffing levels, and succession planning
Assist in the purchasing process, cycle counts, inventory, sales tax enforcement and audits, insurance related issues, storage sites away from the main facilities, and disposition of blocked stock sections
Work with the Director of Operations to oversee all administrative processes (i.e., return sales orders and deductions, billing adjustments, job lot billing, internal reports, mail processing, customer and supplier billing, supplier statements, and Electronic Data Interchange monitoring).
What you bring to the table:
3 years experience in operating management or customer service supervisory experience required, 4+ years experience preferred
4 year degree preferred
Knowledge of accounting practices
Knowledge of continuous improvement processes
Oral and written communication skills
Organizational and time management skills
Ability to effectively train and lead administrative personnel in delivering efficient, high quality service
Frequent travel required.
Compensation Details: The expected starting rate of pay for this position is $90,000 annually, depending on experience. This position is also incentive eligible, based on specific and relevant business metrics.
The Value of Graybar:
At Graybar, we are known for our comprehensive benefits and our employee stock ownership plan! Most regular, full-time employees at Graybar may be eligible for a variety of benefits like:
Multiple plan options for Medical, Dental, Vision, and Prescription Drug benefits.
Life Insurance coverage for you and options for your family.
Save on expenses with Flexible Spending Accounts.
Enjoy our Disability Benefits at no cost to you.
Share in our success with Profit Sharing Plans.
401(k) Savings Plan with company match to help secure your future.
Paid Vacation & Sick Days to spend time away from work or in case of an illness.
Rest and recharge during our Paid Holidays throughout the year.
Take advantage of our Paid Wellness Day to focus on preventive care and prioritize your health.
Volunteer with Community Time Off to give back to the community.
Predictable Work Schedules to plan your life: no weekends or nights for most roles.
Celebrate your and others' achievements with our Employee Recognition Program.
Reach your career goals with our Educational Reimbursement and Career Development Programs.
And More Perks that support your well-being and career growth.
Benefit eligibility may vary across locations and roles, so be sure to check in with your recruiter for more information.
