Schedule: Full time
Shift: Day (United States of America)
Address: 401 Oakfield Dr
City: Brandon
State: Florida
Postal Code: 33511
Job Description:Utilizes metrics from the Physician Enterprise Dashboard to ensure practice alignment with goals. Engages physicians and staff regularly to educate and ensure compliance with performance expectations in Patient Experience and Employee Engagement. Involves physicians in discussions to improve engagement scores based on Physician Engagement Survey results. Trains staff in Customer Service to drive high performance through proactive service. Supports patient audit processes and reporting, reviewing results and planning corrective actions. Manages and evaluates clinical and non-clinical employee performance, including screening, interviewing, and hiring. Maintains accurate personnel records for all staff, including physicians. Develops and assures Quality assurance measures are implemented on an ongoing basis. Determines and arranges training programs for support staff. Meets monthly with office staff to foster collaboration and inform them of developments. Guides Practice Managers in creating an office environment that achieves quality patient experience and physician/staff engagement. Other duties as assigned.
Knowledge, Skills, and Abilities: - Knowledge of policies and procedures of various physician specialty practices sufficient to direct operations and to provide effective patient care.
- Knowledge of physician professional fee billing practices and principles.
- Knowledge of governmental regulations and compliance requirements.
- Excellent computer skills including Word, Excel, and PowerPoint.
Education: - Associate [Required]
- Bachelor's [Preferred]
- Master's [Preferred]
Field of Study: - in Business, Communications, Mass Communications, Public Relations, Journalism, Marketing, Advertising, or Healthcare Administration
Work Experience: - 4+ years of previous leadership experience in a group practice environment [Required]
- Experience in medical records, coding and reimbursement [Preferred]
- Patient care experience in a physician practice [Required]
Additional Information: - An equivalent combination of education ad relevant work experience may be considered in lieu of the stated degree requirement
- Associates degree and 4+ years of experience OR
- High School Grad or Equivalent and 6+ years of experience.
Licenses and Certifications: - Basic Life Support - CPR Cert (BLS) [Required]
- Certified Medical Office Manager (CMOM) [Preferred]
- Fellow of the American College of Medical Practice Executives (FACMPE) [Preferred]
Physical Requirements: (Please click the link below to view work requirements)
Physical Requirements - https://tinyurl.com/23km2677
Pay Range:$73,507.20 - $136,739.20
Background Screening Requirement (Florida Law) Certain positions are subject to
Florida Level 2 background screening, including fingerprinting, as required by state law.
