Work Shifts9:00 A.M - 5:00 P.MDuties & ResponsibilitiesThe Assistant Director of Pharmacy Operations partners with the Director of Pharmacy Operations in the management of outpatient pharmacy, including the optimization of related initiatives, services and programs. They interact with pharmacy and facility leadership to establish efficient workflow, identify ways to optimize pharmacy business, and reach systemwide goals. This role oversees all outpatient pharmacy initiatives to ensure proper execution and positive outcomes.
The Assistant Director analyzes and evaluates the business needs, and serves as a liaison between the business, quality, ambulatory, clinical and pharmacy teams. Collaborates with facility administrative leadership and the clinical community to educate patients on pharmacy services, and provides feedback for projects, initiatives and performance. Acts as the internal expert in terms of pharmacy operations, workflow, policies and procedures. This role assists with financial and strategic planning activities related to optimization of outpatient pharmacy operations. They will have operational expertise, program management, leadership, direction, and oversight for outpatient pharmacy initiatives managed or supported by Central Office Business Operations team. They will assist in all pharmacy initiatives, such as implementation of clinical programs, medications to bed, 340B initiatives, software optimization and pharmacy remodels and renovations.
Responsibilities include participation in the design of program goals, timelines and objectives; supervision of project operations; assisting with defining measurable and actionable metrics; supervision of objectives within the programs, development of relationships including interactions with facility administration, central office pharmacy operations team, and outpatient pharmacy staff. They will work closely with pharmacy team members to ensure that projects are completed in a timely manner, goals are achieved within defined budgets and operations are performed within regulatory guidelines.
This position will report directly to the Director of Pharmacy Operations and work closely with Pharmacy Leadership to focus on several areas, including but not limited to training, staff development, retention & hiring, partnership with business development, relationship building, P&L management, resource utilization, financial reporting, performance improvement, regulatory compliance, clinical education, drug spend analysis, and quality improvement activities. Assists site leadership to create an environment that promotes growth and leads pharmacy staff to provide exceptional patient care.
SUMMARY OF DUTIES AND RESPONSIBILITIES:- Strategic Planning
- Coordinates with senior management to standardize business practices and implement business plans.
- Establishes and measures pharmacy performance against goals and objectives. Ensures results are defined and measurable and are focused on growth, improving outcomes, clinical effectiveness and patient safety.
- Interprets changes in the marketplace, generates ideas, and participates in initiatives that increase our market advantage.
- Develops new business opportunities, maximizing the potential of clinical services to be offered by pharmacy staff, including but not limited to immunizations, Medication Therapy Management (MTM), medications to beds, Durable Medical Equipment (DME), and other opportunities consistent with the mission of the Health System under the direction of Senior Leadership.
- Makes recommendations to Health System Leadership regarding operational practices to drive script growth and enhance patient experience. - Financial Management
- Establishes financial goals and assists with preparation of pharmacy budget based on systemwide initiatives and competitive business trends.
- Reviews and prioritizes financial and capital expenditures by assessing profitability, alignment with business objectives and budget parameters.
- Provides financial and administrative oversight and problem resolution guidance.
- Monitors outpatient pharmacy financials, including profit and loss (P&L), and business metrics to improve financial performance.
- Optimizes existing operations to meet systemwide goals and projected revenue. - Operational Performance
- Performs site visits regularly, interacting with pharmacy leadership to establish efficient workflow, identify ways to optimize pharmacy financials, and set systemwide goals.
- Focuses on key performance indicators (KPI) and quality measures to evaluate and improve pharmacy workflow, as well as patient satisfaction.
- Monitors and evaluates the impact of industry trends on the area's current business performance and competitive outlook.
- Ensures active communication between Central Office and facilities to establish strong relationships that are complimentary and consistent with organizational goals and strategic needs.
- Ensures that staff is properly allocated with appropriate resources in order to achieve project deliverables, expectations and goals. - Staff Development
- Assists with the interviewing, selection, and placement of pharmacy staff to cultivate strong teams throughout the system.
- Oversees the training, development, and evaluation of pharmacy personnel with a focus on productivity and staff retention.
- Participates in developing succession plans for pharmacy positions, partnering with facility pharmacy leadership to recognize and promote talent. - Regulatory Compliance
- Ensures that all pharmacy staff adheres to the laws, regulations, and guidelines pertaining to pharmacy practice.
- Works with senior management to maintain all pharmacy accreditations and ensure compliance.
- Monitors and maintains all pharmacy licensing and regulatory requirements, including but not limited to PBM contracting, state board registration, recertifications, and all accreditations.
- Assists facilities with Pharmacy Department related audits by any of the following: PBM, JCAHO, state board, Medicare, Medicaid or any other credentialing body. Partners with pharmacy staff in pre-audit preparation, documentation, on-site support during audit, and post-audit follow up.
- Oversees 340B compliance and management of virtual inventory of outpatient pharmacy at all facilities, including DSH, FQHC, contract pharmacies, etc. Ensures all pharmacy teams understand 340B program and maintain 340B compliance. - Analyzes outpatient pharmacy business needs and ensures that functional and technical requirements are documented.
- Prepares routine project status reports.
- Provide regular project status information to team members, including attending required meetings and following-up on action items. - Establishes and maintains working relationships within the organization in order to obtain feedback and content to continuously improve workflow and operations.
- Develops and manages best-practices and tools for performance improvement plan execution and management.
- Serves as an operational resource for internal team members for expedited problem identification and resolution, provision of project-specific updates, and team interactions and deadlines.
- Manages multiple projects across the Health System and assists staff in staying up to date with new programs and initiatives.
- Participates and assists in community events such as brown bag, flu pods and others as requested by Pharmacy or Health System Leadership.
- Maintains communication with professional and governmental organizations.
- Performs related duties, as required.
Minimum Qualifications1. Valid license and current registration to practice as a Pharmacist issued by the New York State Department of Education (NYSED); and
2. Four (4) years of satisfactory full-time experience as a licensed practicing Pharmacist, of which at least two (2) years shall have been in an administrative, managerial or supervisory capacity in a Pharmacy in a hospital, health or medical facility.
Department Preferences- Microsoft Office
- Ability to learn current software applications used in the practice, including Epic software (EMR, Willow Ambulatory)
- Proficiency with Microsoft Visio, Project, Excel, Word and standard computer programs
- Advanced interpersonal skills
- Excellent oral and written communication skills
- Master's Degree in Business, Health Administration or Healthcare
- Experience with 340B program or a satisfactory equivalent combination of education and experience
- Bilingual language skills
- Advanced interpersonal skills; excellent oral and written communication skills
- Effective time management and organizational skills
- Strong analytical, problem-solving and decision-making skills
- Five years of satisfactory, full-time experience in pharmacy management/operations, required
BenefitsNYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- Loan Forgiveness Programs for eligible employees
- College tuition discounts and professional development opportunities
- College Savings Program
- Union Benefits for eligible titles
- Multiple employee discounts programs
- Commuter Benefits Programs
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