JOB SUMMARY

Under the direction of the Health Director, assists in the planning, administration, coordination, and oversight of the Health Division, including Medical, Dental, Behavioral Health, Elders In-Home Services, Optical, Pharmacy, Business Office and Wellness Center. Provides operational leadership to ensure the effective delivery of quality health services while supporting strategic initiatives, regulatory compliance, fiscal stewardship, and continuous quality improvement. Serves as the Executive Health Director's designee when delegated. and collaborates with program leadership to promote integrated, patient-centered care for the Muckleshoot Community.   

MAJOR TASKS AND RESPONSIBILITIES

This list is intended only to illustrate the various types of work that may be performed.  The omission of specific statements does not exclude them from the position if the work is similar, related or logical assignment to the position.

 

Provides executive operational leadership for Health Division programs under the direction of the Executive Health Director.

Oversees the day-to-day operational activities of Medical, Dental, Behavioral Health, Elders In-Home Services, Optical, Pharmacy, Business Office, Wellness Center, and other assigned programs to ensure efficient and effective service delivery.

Serves as acting Health Director during periods of absence, ensuring continuity of operations and executive decision-making.

Works collaboratively with program managers and supervisors to establish operational priorities, monitor performance, and resolve organizational issues.

Assists in developing and implementing the Division's strategic goals, operational plans, and quality improvement initiatives.

Monitors operational performance through data analysis, performance metrics, and patient satisfaction indicators, recommending improvements to enhance services and outcomes.

Assists in the development, administration, and monitoring of the Division budget, ensuring expenditures remain within approved appropriations and identifying opportunities for operational efficiencies.

Reviews financial reports, productivity measures, and operational data to support sound fiscal management and informed decision-making.

Assists with workforce planning, recruitment, succession planning, employee engagement, and leadership development initiatives.

Provides direct supervision, coaching, mentoring, and performance management to assigned managers and supervisory staff.

Works collaboratively with the Compliance Officer to ensure operational implementation of regulatory requirements, accreditation standards, corrective action plans, and organizational compliance initiatives.

Assists in the development, implementation, and continuous review of Health Division policies, procedures, and operational standards.

Coordinates interdisciplinary collaboration among Health Division programs and with other Tribal departments to improve access, continuity, and coordination of care.

Provides operational leadership for quality improvement initiatives, emergency preparedness, business continuity planning, and patient safety programs in collaboration with the Compliance Officer and department leadership

Supports the development of grant applications, funding proposals, reports, and program evaluations.

Represents the Health Division on internal committees, interdepartmental workgroups, community partnerships, and external organizations as assigned.

Assists in preparing presentations, reports, correspondence, and recommendations for executive leadership and Tribal Council.

Investigates operational issues, resolves cross-department challenges, and implements operational improvements to enhance organizational effectiveness, patient experience, and service delivery.

Maintains the privacy and confidentiality of all protected health information in accordance with Health Division policies and procedures and all applicable federal and state regulations.

Exercises independent operational judgment within delegated authority while escalating strategic, financial, legal, personnel, or compliance matters requiring Executive Health Director review.

Promotes a culture of accountability, collaboration, customer service, continuous improvement, and respect throughout the Division.

Because of the Tribe's commitment to community service and the well-being of its members, each employee may be expected to perform a wide range of office and field duties from time to time. Such duties may or may not be related to their regular responsibilities.

EDUCATION - EXPERIENCE AND TRAINING FOR POSITION

Required:

• Bachelor's degree in Healthcare Administration, Public Health, Nursing, Business Administration, or a closely related field.
• Minimum of seven (7) years of progressively responsible healthcare management experience, including at least four (4) years supervising managers or supervisors.
• Experience managing operations within a multi-disciplinary healthcare organization.
• Experience with budgeting, strategic planning, regulatory compliance, and performance improvement.
• Demonstrated leadership, organizational, interpersonal, communication, and presentation skills.

Preferred:

• Master's degree in Healthcare Administration (MHA), Public Health (MPH), Business Administration (MBA), Nursing, or a related field.
• Experience working in a Tribal health clinic or Indian Health Service (IHS), Tribal, or Urban Indian health organization.
• Experience with healthcare accreditation, quality improvement, or grant administration.
• Experience implementing enterprise healthcare technology systems (e.g., Epic).

SPECIFIC SKILLS/KNOWLEDGE/ABILITIES REQUIRED FOR POSITION

Skills:

• Healthcare operations management.
• Leadership and employee development.
• Budget preparation, monitoring, and fiscal analysis.
• Strategic planning and operational implementation.
• Continuous quality improvement methodologies.
• Project and change management.
• Performance measurement and data analysis.
• Conflict resolution and problem solving.
• Developing policies and standard operating procedures.
• Effective written and verbal communication.
• Delivering presentations to executive leadership, governing bodies, and community stakeholders.

Ability:

• Provide leadership in a complex healthcare environment.
• Balance operational priorities while supporting strategic objectives.
• Analyze operational and financial data and make sound recommendations.
• Develop collaborative working relationships across departments and disciplines.
• Communicate effectively with Tribal leadership, employees, patients, community members, and external agencies.
• Exercise sound judgment while maintaining confidentiality.
• Manage multiple priorities and adapt to changing organizational needs.
• Interpret and apply healthcare regulations, policies, and procedures.
• Promote teamwork, accountability, and continuous improvement.
• Effectively serve as acting Health Director when delegated.

Knowledge:

• Healthcare administration principles and best practices.
• Tribal healthcare systems and community health services.
• Federal, state, Tribal, and accreditation regulations affecting healthcare operations.
• Public health principles and outpatient healthcare delivery.
• Organizational development and change management.
• Budget development and financial management.
• Risk management and quality assurance principles.
• Human resources management and supervisory practices.

PHYSICAL REQUIREMENTS

The working conditions described here are representative of those that must be met by an employee to successfully perform the essential duties of this class. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is required to walk; use hands to operate, finger, handle, or feel objects, tools, or controls; and reach with hands and arms. Specific vision abilities required by this job include close vision and the ability to adjust focus.  The noise level in the work environment is usually moderately quiet.