Assistant Director, Housekeeping

SH Hotels and Resorts

• $80K — $90K *
Hospitality & Recreation
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Minimum of 3 years of luxury hotel experience required
  • Post-secondary diploma or degree preferred
  • Strong expertise in housekeeping operations
  • Demonstrated leadership skills and proven track record of guest satisfaction
  • Excellent verbal and written communication skills
  • Flexible and adaptable to a 24-hour operation
  • Working knowledge of Local 6 union agreements, practices, and procedures required

Responsibilities

  • Lead and motivate the housekeeping team to deliver outstanding service
  • Identify challenges and implement process improvements
  • Manage housekeeping operations with a focus on guest satisfaction
  • Conduct regular training and development sessions for staff
  • Ensure compliance with all health and safety standards
  • Oversee inventory management for housekeeping supplies

Benefits

  • Opportunity for career growth
  • Collaborative and supportive work environment
  • Inside tip for personal development and leadership growth
  • Engagement with a valued team dedicated to guest experiences
Full Job Description
At SH Hotels & Resorts, good-natured service means doing whatever it takes to keep our guests happy and that's what our Housekeeping team focuses on every minute, whether it's adjusting a hallway area rug so it's just right, or leaving a bedroom in such beautiful condition that guests can't help but put their feet up and stay awhile, surrounded by a sense of beauty and calm. We're currently seeking a Assistant Director of Housekeeping to lead our housekeeping team, a natural people person with an analytical mind, who can do everything from streamline a bumpy process to stock a supply cart.
The Assistant Director of Housekeeping is a natural at identifying challenges, makes reasonable and insightful assumptions, and motivates everyone on the team by showing them the rewards of providing outstanding service.
Inside tip: Leading by example may lead you to incredible growth opportunities.

About you...
Minimum of 3 years of luxury hotel experience required.

Post-secondary diploma or degree preferred.

Strong expertise in housekeeping operations, with demonstrated leadership skills and a proven track record of driving guest satisfaction, team member engagement, and financial performance.

Excellent verbal and written communication skills.

Flexible and adaptable, with the ability to meet the demands of a 24-hour operation.

Working knowledge of Local 6 union agreements, practices, and procedures required.

Salary Range: $80k - $90k

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