Proven experience in luxury retail, preferably in watches or jewelry.
Experience supervising and developing retail sales teams.
Strong commercial mindset with a history of meeting sales targets.
Client-first mentality with a focus on driving conversion.
Excellent leadership skills and ability to take ownership of the boutique.
Strong communication and interpersonal skills.
Detail-oriented with strong organizational abilities.
Confidence in working with KPIs and performance analysis.
Proactive and solutions-oriented approach.
Strong interest in luxury watches and watchmaking.
Responsibilities
Support the Boutique Manager in driving sales and achieving objectives.
Monitor key KPIs such as sales and conversion rates.
Identify performance opportunities and propose improvement actions.
Lead by example on the sales floor and engage clients.
Support the team in complex negotiations and key client relationships.
Ensure every client receives a personalized Watchfinder experience.
Coordinate appointments and deliver a seamless client journey.
Conduct coaching and feedback sessions to enhance team performance.
Ensure smooth execution of day-to-day boutique operations.
Act as a key user for sales and CRM systems.
Benefits
Opportunity to work in a prestigious luxury retail environment.
Access to ongoing training and development opportunities.
Collaborative team culture focused on performance and accountability.
Potential for career advancement within the Richemont Group.
Employee discounts on luxury products.
Full Job Description
Key Responsibilities:
Commercial Performance & Sales
Support the Boutique Manager in driving boutique sales and achieving commercial objectives.
Monitor key KPIs including sales, conversion, average transaction value, traffic, appointments and individual performance.
Identify performance opportunities and propose clear actions to improve results.
Lead by example on the sales floor, actively engaging clients and supporting the team in converting opportunities.
Support the team on complex negotiations, high-value transactions and key client relationships.
Work collaboratively with Purchasing, Merchandising and other internal teams to maximize commercial opportunities.
Client Experience & In-Store Journey
Ensure every client receives a consistent, elevated and personalized Watchfinder experience.
Act as an ambassador for Watchfinder and the wider Richemont Group.
Ensure the boutique is always correctly prepared and maintained to welcome clients through operating hours.
Coordinate appointments, walk-ins and omni-channel activities to deliver a seamless client journey.
Develop strong client relationships and encourage disciplined CRM usage and client follow-up across the team.
Handle client escalations confidently and professionally, finding solutions that protect both the client relationship and the business.
Team Leadership & Development
Support the Boutique Manager in leading, motivating and developing the boutique team.
Help set and follow up individual objectives and development plans.
Conduct regular coaching, feedback and 1-to-1 conversations to improve individual and collective performance.
Lead daily briefs, share business priorities and ensure the team understands its objectives and performance.
Identify training and development opportunities across sales techniques, product expertise, hospitality and clienteling.
Participate in recruitment and support the onboarding, induction and probation of new team members.
Create a positive, accountable and performance-driven team environment.
Act as the leader of the boutique in the Boutique Manager's absence.
Boutique Operations
Ensure smooth and disciplined execution of all day-to-day boutique operations.
Supervise back-office activities including stock management, POS displays, cash procedures, documentation and administrative requirements.
Support the Boutique Manager in building and managing team schedules according to business needs.
Ensure all retail procedures are consistently followed, including selling, customer service, stock management, security and loss prevention.
Act as a key user for relevant sales, CRM, customer service and back-office systems.
Ensure KPIs and reporting are accurate, timely and used effectively to support business decisions.
Maintain strong stock accuracy and ensure high-value inventory is handled according to security procedures.
Work cross-functionally with internal teams to continuously improve processes and boutique efficiency.
Watch Expertise & Brand Standards
Develop an excellent understanding of Watchfinder, its proposition and its role within the pre-owned luxury watch market.
Maintain strong knowledge of luxury watchmaking, key Maisons, collections, references and market dynamics.
Act as a source of expertise for both clients and colleagues and continuously develop knowledge of the competitive landscape.
Ensure Watchfinder's visual identity and merchandising standards are consistently executed.
Ensure the boutique environment, product presentation and overall client-facing standards reflect the positioning of Watchfinder and Richemont.
Qualifications / Profile: We would love to meet someone who has:
Proven experience in luxury retail, ideally within watches, jewelry or another high-value client environment.
Previous experience supervising, coaching or developing a retail sales team.
A strong commercial mindset with a track record of delivering against sales targets and KPIs.
A client-first mentality combined with the ability to drive conversion and commercial performance.
Strong leadership skills and the confidence to take ownership of the boutique when required.
Excellent communication and interpersonal skills.
Strong organizational skills with close attention to detail and operational discipline.
Confidence working with KPIs, reporting and performance analysis.
The ability to prioritize and make sound decisions in a fast-paced retail environment.
A proactive, solutions-oriented and hands-on approach.
Strong interest in luxury watches and watchmaking; existing watch expertise is highly valued.
The ability to work collaboratively across functions and with colleagues at all levels of the organization.
Expected Salary Range: $90,000-$95,000
Salary will be negotiated based on relevant skills and experience.
About Richemont
Compagnie Financière Richemont SA, also known as Richemont, is a Switzerland-based luxury goods holding company founded in 1988 by South African businessman Johann Rupert. Through its various subsidiaries, Richemont designs, manufactures, distributes, and sells premium jewelry, watches, leather goods, writing instruments, firearms, clothing, and accessories. The company's portfolio includes several of the world's most prestigious luxury brands, including Cartier, Van Cleef & Arpels, Montblanc, and Dunhill. Richemont is listed on the SIX Swiss Exchange and the JSE Limited under the symbol 'CFR'.
