The Area Operations Manager is a vital role within Operations, overseeing 10 to 15 locations in a defined geographic area. This role has full P&L responsibility for the assigned centers and serves as the quarterback between the centers and regional leadership. The Area Operations Manager partners with the Regional Medical Director in a clinical and operational dyad and reports to the Regional Director. This role drives operational efficiency, a best-in-class patient experience, and organic and inorganic volume growth, while building a culture of ownership, accountability, and positive leadership. This position requires a passion for delivering exceptional patient care, strong leadership skills, strategic thinking, and the ability to travel to the centers weekly.
Role and Responsibilities:
• Lead and manage the day-to-day operations of 10 to 15 centers within the assigned area.
• Own the P&L for the assigned centers, including volume, staffing, operating expense, and budget targets.
• Monitor key performance indicators (KPIs) and financial performance, and take proactive measures to address any areas for improvement.
• Provide guidance and support to center managers and staff to optimize workflow, patient satisfaction, and overall productivity.
• Partner with the Regional Medical Director to align clinical and operational priorities across the area.
• Implement company operational policies, procedures, and protocols consistently across all centers.
• Identify opportunities for revenue growth, cost reduction, and operational improvement while maintaining high-quality patient care standards.
• Provide ongoing coaching, mentorship, and professional development to center managers and staff to foster a culture of excellence and continuous improvement.
• Conduct performance evaluations and provide feedback to drive individual and team growth and development.
• Recruit, hire, train, and retain top talent for center leadership and staff positions, with a focus on reducing turnover.
• In conjunction with Marketing and the center managers, execute local strategies to build brand awareness, attract new patients, and drive referrals to the centers.
• Collaborate with the Regional Director and senior leadership to execute strategic plans for growth within the area.
• Ensure compliance with all regulatory requirements, industry standards, and best practices governing dermatology practices.
• Stay current on changes in healthcare regulations, insurance policies, and legal requirements, and implement necessary updates and training to ensure compliance.
• Performs other related duties as required.
Qualifications:
• 5+ years of experience in multi-site healthcare operations, including multi-site or regional leadership.
• Proven track record of successfully leading and managing multiple practices.
• Strong financial acumen and experience in budgeting, revenue cycle, and P&L management.
• Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams toward common goals.
• Thorough understanding of compliance standards and healthcare regulations (state, federal, and industry-specific).
• Experience with KPI tracking and the use of data analytics in decision-making.
• Background in operations during periods of rapid growth and integration.
• Strategic thinker with the ability to manage both day-to-day operations and long-term initiatives.
• Proficiency in Microsoft Office Suite and practice management software systems.
• Ability to travel up to 50% to 75%, primarily within the designated area.
• Bachelor's degree required; master's degree in business, healthcare administration, or a related field preferred.
The pay range for this role is:
110,000 - 120,000 USD per year (ELMHURST (ELM))
