2-5 years of experience in operations, consulting, finance, or similar analytical environments, with preference for former founders.
Curiosity about how systems work and can be improved.
Demonstrated ability to manage complex projects end-to-end in ambiguous settings.
Desire to collaborate closely with a team focused on precision and reinvention.
Interest in law or legal services is a bonus, but not mandatory.
Responsibilities
Own mission-critical workflows that integrate human and machine to improve legal delivery.
Design and implement new operational processes from scoping to rollout, covering various aspects of legal service delivery.
Collaborate with product and engineering teams to prototype and launch internal tools to enhance efficiency and accuracy.
Define and operationalize evolving playbooks and training systems to support scaling efforts.
Benefits
Unlimited PTO
Daily lunch and dinner provided in the office
Multiple medical insurance options available through Anthem & Cigna
Health Savings Account (HSA) or Flexible Spending Account (FSA) options
Dental and vision insurance included
Membership with One Medical
401(k) matching program
Stipend for in-office desk setup
Full Job Description
About the role
This is not your typical bizops role. Operations are core to our business and are a competitive advantage, so we are designing an ambitious, world class org.
As a member of the Operations Team at Crosby, you will take full ownership of scaling the best law firm ever built - designing and optimizing complex human-in-the-loop workflows, cracking our automation, and ensuring quality.
What you'll do
Own mission-critical workflows that blend human and machine to deliver legal work faster and better than ever before
Design and implement new operational processes, from scoping to rollout, across legal delivery, quality control, training, and client success.
Partner with product and engineering to prototype and deploy internal tools that increase throughput and reduce error.
Define and operationalize Crosby's evolving playbooks, training systems, and incentives as we scale.
Who you are
2-5 years of experience in operations, consulting, finance, or a similarly analytical and high pressure, execution-focused environment. Priority given to former founders.
Deep curiosity about how things work-and how they can work better.
Proven ability to own complex systems or projects end-to-end, especially in ambiguous or high-stakes settings.
Excitement about working in-person with a team that values precision, pace, and constant reinvention.
An interest in law or legal services is a plus, but not required-this is an operations-first role.
Benefits & Perks
Unlimited PTO
Lunch & dinner in the office every day
Medical insurance (multiple plan options through Anthem & Cigna)
