Location: REMOTE / Hybrid - Calgary, Canada Job Description: We are seeking an experienced Technical Application Support Analyst to provide operational and technical support for a portfolio of enterprise and petro-technical (subsurface) applications. This role is responsible for ensuring application availability, delivering end-user support, managing incidents and requests, and partnering with internal teams and vendors to maintain a stable and efficient application environment.
Your Role: - Provide day-to-day technical and functional support for petro-technical and subsurface applications used by geoscientists, reservoir engineers, and drilling engineers.
- Manage, monitor, and maintain application environments to ensure high availability, reliability, and performance.
- Provide Tier 1 and Tier 2 support to end users through phone, email, and self-service support channels.
- Diagnose, troubleshoot, and resolve application-related issues, escalating to third-line support teams or software vendors as needed.
- Perform incident, service request, and problem management activities in accordance with established service level agreements (SLAs).
- Conduct issue triage, root cause analysis, escalation management, and resolution tracking.
- Log, update, track, and report on support tickets to ensure timely and accurate resolution.
- Support application upgrades, patching, configuration changes, and interface management activities.
- Manage software licensing, user account provisioning, and de-provisioning processes to support employee onboarding and offboarding.
- Collaborate with business stakeholders, technical teams, and external vendors to improve application stability and user experience.
- Participate in testing and validation activities for application enhancements and system changes.
Your Skills and Experience: - Demonstrated hands-on experience supporting subsurface and petro applications within the Oil & Gas or Energy industry.
- Bachelor's degree in Information Technology, Computer Science, Engineering, Geoscience, Petroleum Engineering, or a related discipline, or equivalent industry experience.
- Demonstrated hands-on experience supporting the Schlumberger petro-technical application suite, including:
- Blueback
- Petrel
- C-Core
- Drillbench
- Eclipse
- GeoX
- Intersect
- PetroMod
- Other applications may include Petroleum Experts, Amarile RE Studio, Blue Marble, Paleoscan, Peloton - Wellview/Siteview, Hampson Russel Suite, Geolog, etc.
- Strong analytical and problem-solving skills.
- Excellent verbal and written communication skills.
The base compensation range for this role in the posted location is $76,336 - $179,088 /year.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
