IN SUMMARY...The Applications Consultant is a client-facing, post-sale implementation specialist responsible for the successful deployment of Azalea Health's EHR solutions with a focus on
clinical workflows. This role partners closely with customers and internal teams to assess needs, configure solutions, deliver training, and support go-live readiness. The Applications Specialist manages multiple implementations simultaneously and plays a critical role in driving on-time, high-quality go-lives while minimizing risk and escalations.
WHAT YOU WILL DO...Client Implementation & Delivery- Serve as a primary clinical applications expert for assigned EHR implementations following contract execution
- Lead discovery sessions to assess client clinical workflows, operational objectives, and implementation readiness
- Configure Azalea Health's EHR to align with best-practice clinical workflows and client requirements
- Deliver end-user and role-based training for providers and clinical staff, both onsite and remotely
- Support go-live planning and execution, including readiness assessments and workflow validation
Project Execution & Collaboration- Manage multiple concurrent implementations while adhering to defined timelines, scope, and delivery standards
- Maintain detailed project documentation including training plans, workflow decisions, risks, and issues
- Partner closely with Project Managers, Implementation Specialists, Customer Success, Product, and Support teams
- Provide regular project status updates, risk identification, and mitigation strategies to internal stakeholders
- Participate in co-implementations with third-party vendors (e.g., LIS, PACS, encoders) to ensure seamless integration
Quality, Risk & Continuous Improvement- Apply healthcare IT implementation best practices throughout the project lifecycle
- Identify, document, and escalate risks or issues that could impact go-live success or client outcomes
- Contribute to continuous improvement efforts by documenting lessons learned and implementation best practices
- Support internal knowledge sharing and, as needed, assist with peer training or onboarding activities
Success Measures- On-time and on-scope go-live execution
- Adoption of recommended clinical workflows
- Reduction in implementation-related escalations
- Accurate and complete implementation documentation
- Positive internal project delivery metrics and stakeholder feedback
Required Qualifications- 5-8 years of experience in healthcare IT, EHR implementation, or clinical applications consulting
- Strong understanding of clinical workflows within hospital, ambulatory, or rural healthcare settings
- Proven ability to manage multiple client implementations simultaneously
- Experience delivering end-user training to clinical staff and providers
- Excellent communication, facilitation, and client-facing skills
- Ability to travel up to 50% as required for onsite implementations and go-lives
Preferred Qualifications- Experience implementing EHR solutions in rural or critical access hospital environments
- Familiarity with third-party healthcare systems (LIS, PACS, coding/encoder tools)
- Background working cross-functionally with Product, Support, and Customer Success teams
HOW WE INVEST IN YOU...- Competitive and comprehensive benefits: Coverage options to support the whole person, including full medical, dental, vision, and life insurance
- Generous employer sponsored subsidy towards employee's medical insurance premiums
- Azalea Health covers 100% of the premiums for Life AD&D and Long-Term Disability for all eligible full-time employees
- Balance and flexibility: Simple Paid Time Off (PTO) options. You earn your time, use it as you choose.
- Economic opportunity: Competitive total rewards package that offers competitive pay and advancement opportunities
