Bachelor's degree in Mechanical Engineering, Computer Science, Physics, or related field required.
Minimum 3 years of experience as an Applications Engineer at Level 1, or equivalent experience for external candidates.
Strong ability to interpret engineering drawings for dimensional control.
Proficient in 3D mathematics and programming in scientific computing languages.
Exceptional communication skills for presenting technical concepts to diverse audiences.
Proven problem-solving capabilities, including creating technical reports.
Experience in training or teaching technical concepts.
Responsibilities
Deliver comprehensive training on ZEISS Industrial Metrology systems.
Provide remote and on-site technical support for customer inquiries regarding software and applications.
Rapidly assess and prioritize customer issues based on urgency and impact.
Support internal teams with software and application expertise.
Document and report software performance issues accurately.
Assist with project-based activities including analyzing requirements and providing project quotations.
Implement application solutions through various delivery methods.
Benefits
Medical, vision, and dental coverage.
401k matching.
Employee Assistance Programs.
Paid vacation and sick leave.
Additional unnamed benefits that enhance employee support.
Full Job Description
What's the role?
Applications Engineers serve as a trusted technical advisor, helping customers understand and maximize the use of ZEISS hardware and software systems. Support will be delivered through a variety of channels, including structured and customized training sessions, remote and on-site assistance, programming, and measurement services. This consultative role requires a high level of professionalism, technical expertise, and a customer-centric approach to ensure client success and satisfaction.
Location/Region: This position is located in Wixom, MI and will potentially travel 30-50%. Must live in Michigan and be commutable to the Wixom Location.
Hybrid: 3 days in office and 2 days remote.
Sound Interesting?
Here's what you'll do:
Training Delivery and Curriculum Development
Deliver comprehensive training on ZEISS Industrial Metrology systems, including:
Standard in-house training sessions
On-site training programs
Customized, client-specific training courses
Collaborate with internal teams to develop and maintain an effective and up-to-date training curriculum.
Technical Support
Provide remote and on-site technical support for ZEISS Industrial Metrology systems, including:
Addressing customer inquiries related to software and applications.
Rapidly assessing and prioritizing customer issues based on urgency and impact.
Supporting internal ZEISS teams with software and application expertise.
Assisting with software and system testing to support product development.
Documenting and reporting software performance issues accurately.
Delivering after-sales technical support to ensure successful system
Provide foundational support for IT-related issues, including:
Windows operating systems
Networking and connectivity
Database management
Project-Based Applications Expertise
Support project-related activities by:
Responding to customer requests for quotations, including analyzing requirements and providing accurate time estimates for project completion.
Preparing and maintaining project data.
Implementing quoted application solutions through remote, classroom, or on-site delivery.
Do you qualify?
Bachelor's degree in Mechanical Engineering, Computer Science, Physics, or a related technical field is required.
The AE Level 2 has all the same core requirements of a Level 1 but adds a 3 year minimum experience requirement in the role of Applications Engineer Level 1. Equivalent experience will be considered if hiring from the outside rather than promoting from within.
Strong ability to interpret engineering drawings for dimensional control requirements.
Proficiency in 3D mathematics and experience with programming in modern scientific computing languages.
Exceptional written and verbal communication skills, with the ability to present technical concepts to both small and large audiences.
Proven ability to identify, articulate, and resolve technical challenges, including creating concise technical reports.
Strong interpersonal skills, with the ability to build relationships and collaborate effectively with customers and internal teams.
Experience in training or teaching, with the ability to clearly convey technical concepts and demonstrate product benefits.
Excellent problem-solving skills and the ability to work independently to develop solutions for customer challenges.
Self-motivated learner with the ability to independently acquire knowledge to address customer needs.
Familiarity with tools such as Articulate, Captivate, InDesign, and Premiere is a plus.
Requires a valid Driver's License
We have amazing benefits to support you as an employee at ZEISS!
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on!
Your ZEISS Recruiting Team: Holly Greenwood-Mosher
About Carl Zeiss Meditec, Inc
Carl Zeiss Meditec, Inc. is a leading provider of medical devices for ophthalmology and neurosurgery. The company was founded in 2002 and is headquartered in Dublin, California. Carl Zeiss Meditec's products include surgical microscopes, diagnostic systems, and intraocular lenses, among others. The company is committed to improving patient outcomes through the use of innovative technology and has a strong track record of delivering high-quality products to its customers. Carl Zeiss Meditec operates in over 50 countries worldwide and has a global workforce of over 3,500 employees.
