Job Description
WORK SCHEDULE
- 100% FTE – 40 hours per week
- Day Shift – UW MEDICINE ITS SERVICES CORE HOURS ARE 08:00 – 17:00 (PST), Monday-Friday
- Required participation in team on call schedule
PRIMARY JOB RESPONSIBILITIES
- You perform analysis and troubleshooting for application issues to meet established Service Level Agreements, working with user groups to provide diagnostic assistance and resolution to questions and problem direction
- You maintain issue tracking (both internally and with vendor) and follow issue tracking policies and guidelines
- Provide proactive status updates to management, customers, and stakeholders
- You meet with customers to identify and analyze customer system requirements for continuous improvements, set expectations, and escalate issues as needed
- You develop and retain strong positive relationships with constituents, engaging to ensure a thorough understanding of their objectives and requirements
- You prioritize tasks with guidance from designated lead, supervisor, or project manager
- You track detailed status of tasks and work with leads, project managers, and/or supervisor should tasks vary from initial resource estimates
- You test all scenarios conforming to quality standards at the component/feature level, including: testing system changes and assisting with development of test plans for usability, performance, and adherence to standards and executing, tracking, and reporting detailed results of application and system testing
- You evaluate and implement management requests for information to generate reporting requirements
- You support training and education program as per training system services level agreement
REQUIREMENTS
- Bachelor’s degree Computer Science, Health Information Systems, Math, Information Technology, Business Administration, or related field or equivalent combination of education/experience
- Epic Bugsy Certification is REQUIRED
- Epic Orders Certification is REQUIRED
2+ years’ experience must include the following:
- 1+ years providing EHR systems application maintenance/support
- Demonstrates a strong customer-oriented mindset, with experience building relationships, setting expectations, and collaborating across groups to ensure customers receive top quality service
- 1+ year experience with application/system configuration and implementation of clinical information systems (and/or healthcare applications)
Compensation, Benefits and Position Details
Pay Range Minimum:
$97,020.00 annual
Pay Range Maximum:
$120,804.00 annual
Other Compensation:
-
Benefits:
For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/
Shift:
First Shift (United States of America)
Temporary or Regular?
This is a regular position
FTE (Full-Time Equivalent):
100.00%
Union/Bargaining Unit:
Not Applicable
