Epic Resolute Professional Billing certification (or ability to obtain)
Experience supporting Epic applications, especially in PB or revenue cycle
Understanding of healthcare billing workflows including claims and denials
Strong analytical, troubleshooting, and problem-solving skills
Experience with ticketing systems like ServiceNow and project coordination
Responsibilities
Design, build, and maintain Epic Resolute PB system components
Configure and optimize workflows to improve billing operations
Develop and execute various testing phases including user acceptance testing
Support environment migrations and validate system builds during upgrades
Troubleshoot system issues and implement effective solutions
Manage ServiceNow incidents related to PB workflows
Identify improvements for automation and reimbursement outcomes
Benefits
Comprehensive support for professional development and certifications
Opportunities for cross-functional collaboration with various teams
Access to reporting tools for data analytics and performance measurement
Involvement in significant impact areas such as revenue cycle optimization
Focus on continuous improvement in system efficiency and billing accuracy
Full Job Description
Job Requirements
The Epic Resolute Professional Billing (PB) Application Analyst II is responsible for the design, build, testing, implementation, and support of Epic PB applications that support revenue cycle operations. This role directly impacts claim processing, billing accuracy, reimbursement, and overall financial performance.
Core Responsibilities
Application Build & Configuration
Design, build, and maintain Epic Resolute PB system components (e.g., charge router rules, workqueues, fee schedules, contracts, and master files)
Configure and optimize workflows to support billing operations and regulatory requirements
Document build and maintain configuration standards for traceability and quality assurance
Testing & Implementation
Develop and execute unit, integrated, and user acceptance testing (UAT)
Support environment migrations and validate build during releases and upgrades
Participate in go-lives and post-implementation stabilization activities
Operational Support
Troubleshoot system issues, analyze root cause, and implement solutions
Manage ServiceNow incidents and requests related to PB workflows
Provide end-user support and resolve workflow inefficiencies.
Revenue Cycle Optimization
Support claims processing, edits, and resolution workflows
Assist with denial management and workqueue optimization
Identify opportunities to improve automation, throughput, and reimbursement outcomes
Cross-Functional Collaboration
Partner with Revenue Integrity, Revenue Cycle Operations, and clinical teams
Work with analysts, leadership, and third-party vendors to implement solutions
Participate in governance, prioritization, and roadmap discussions
Reporting & Data Support
Support reporting tools (e.g., Clarity, Caboodle, SlicerDicer) for billing analytics
Assist in developing and validating reports for operational and financial metrics
Work Experience
Required Skills and Experience
Epic Resolute Professional Billing certification (or ability to obtain)
Experience supporting Epic applications, preferably in PB or revenue cycle
Knowledge of healthcare billing workflows (claims, payments, adjustments, denials)
Strong analytical, troubleshooting, and problem-solving skills
Experience with ticketing systems (e.g., ServiceNow) and project coordination
Benefits
Pay Range: $33.36 - $46.70
Other Compensation (if applicable):
About University of Maryland Medical System
The University of Maryland Medical System (UMMS) is a university-based regional health care system focused on serving the health care needs of Maryland. It is headquartered in Baltimore, Maryland, USA. It is a private, not-for-profit organization that operates 13 hospitals and has more than 28,000 employees. The University of Maryland Medical System was created in 1984 when the state-owned University Hospital became a private, nonprofit organization. It has academic affiliations with the University of Maryland School of Medicine and the University of Maryland, Baltimore County. The system is governed by a Board of Directors, which is responsible for the system's strategic direction and oversight. The University of Maryland Medical System is committed to providing high-quality, cost-effective health care services to the people of Maryland.
