Role SummaryWe are seeking an experienced Senior Manager, Application Support to lead the operational support, maintenance, and continuous improvement of the organization's RightAngle and Zema platforms. This role is responsible for ensuring the stability, reliability, performance, and business alignment of critical Energy Trading and Risk Management (ETRM) and Market Data Management applications.
The successful candidate will lead Level 2 and Level 3 support functions, oversee incident and problem management processes, manage strategic vendor relationships, and partner closely with the client's business stakeholders. This role will play a key leadership position in driving operational excellence, application reliability, support governance, and platform modernization initiatives.
The ideal candidate combines strong ETRM domain expertise with application support leadership experience and a proven ability to manage business-critical trading applications in complex enterprise environments.
Key Responsibilities - Application Support Leadership
- Lead and manage Level 2 and Level 3 application support teams supporting RightAngle, Zema, and related trading applications.
- Establish and maintain support processes, operational procedures, service standards, and governance frameworks.
- Provide leadership, coaching, and mentorship to support analysts, technical specialists, and external support partners.
- Foster a culture of accountability, continuous improvement, and customer-focused service delivery.
- Platform Operations & Stability
- Ensure the availability, performance, stability, and reliability of RightAngle and Zema platforms.
- Oversee production support activities and serve as an escalation point for critical business-impacting issues.
- Monitor application health, system performance, integrations, and operational risks.
- Lead root cause analysis activities and drive permanent resolution of recurring issues.
- Coordinate disaster recovery, business continuity, and operational readiness activities.
- Incident, Problem & Change Management
- Lead incident management, major incident response, and escalation processes.
- Drive problem management initiatives to identify and eliminate recurring operational issues.
- Oversee change management, release management, and deployment activities across production and non-production environments.
- Ensure all application changes comply with established governance, audit, and security requirements.
- Stakeholder & Vendor Management
- Act as the primary liaison between business stakeholders, technology teams, vendors, and external service providers.
- Partner with Trading, Risk, Settlements, Accounting, Scheduling, and Operations teams to understand business priorities and support requirements.
- Manage vendor relationships, support contracts, service-level agreements, and escalation paths.
- Communicate platform status, risks, and initiatives to senior leadership and executive stakeholders.
- Continuous Improvement & Strategic Initiatives
- Identify opportunities to improve platform performance, support effectiveness, and operational efficiency.
- Drive automation initiatives, support process optimization, and knowledge management improvements.
- Participate in strategic platform upgrades, enhancement projects, migrations, and modernization efforts.
- Develop roadmaps and recommendations that align technology capabilities with business objectives.
- Compliance & Governance
- Ensure adherence to audit, compliance, regulatory, SOX, and internal control requirements.
- Maintain operational documentation, support procedures, knowledge articles, and system runbooks.
- Support internal and external audits involving ETRM and market data platforms.
Required Qualifications - 10+ years of experience supporting enterprise applications within Energy Trading and Risk Management (ETRM) environments.
- 5+ years of experience leading application support teams, service delivery functions, or production support organizations.
- Hands-on experience supporting and administering RightAngle and/or Zema platforms.
- Strong understanding of incident, problem, change, and release management processes.
- Experience working in highly available, business-critical production environments.
- Proven ability to lead cross-functional teams and interact with senior business and technology stakeholders.
- Excellent communication, leadership, organizational, and stakeholder management skills.
Preferred Qualifications - Experience supporting both RightAngle and Zema platforms in production environments.
- Experience with ITIL-based service management practices.
- Experience working with cloud technologies, automation tools, and modern support frameworks.
Work Arrangement - Location - Across Canada, Calgary (preferred)
- Work Arrangement - Hybrid - 3 days onsite (if in Calgary)
- Employment Type: Full-Time / Contract-to-hire
The base compensation range for this role in the posted location is: $102,523 - 183,760 CAD.
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:
- Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave
- Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
- Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
- Life and disability insurance
- Employee assistance programs
- Other benefits as provided by local policy and eligibility
