We are looking for a skilled Application Support Engineer to join our team supporting Nadex, a regulated derivatives trading exchange for TradeFi and Prediction Markets. You will play a critical role in ensuring the availability, stability, and performance of our production and demo trading environments. This is a hands-on role suited for someone who thrives in a fast-paced, mission-critical environment and takes ownership of operational excellence.
Responsibilities- Production Support & Monitoring - Provide expert-level remote management, administration, and support for Production and Demo trading exchange environments, ensuring system availability and application stability.
- Daily Operations - Execute and monitor daily operational processing, including contract scheduling, settlement of expired contracts, and end-of-day/start-of-day procedures.
- Incident & Problem Management - Triage, troubleshoot, and drive resolution of production incidents. Follow defined escalation procedures and contribute to root cause analysis and post-incident reviews.
- Performance Tuning - Monitor application and system performance, identify bottlenecks, and implement tuning recommendations to maintain optimal exchange operations.
- Change & Release Support - Assist with version upgrades, deployments, and release validation in coordination with Development and QA teams.
- Shift Handover & Documentation - Maintain and update runbooks, SOPs, and operational documentation. Ensure seamless shift handovers with clear status communication.
- Process Improvement & Automation - Participate in the investigation, implementation, and operation of tools and scripts to automate, streamline, and continuously improve operational workflows.
- Collaboration - Work closely with Development, QA, Infrastructure, and partner teams to resolve cross-functional issues and support business-critical initiatives.
- Partner Support - Monitoring of our multiple partner channels covering FCMs, TSPs, and Market Makers and responding to any queries raised in Slack or Teams effectively and efficiently.
Requirements- 5+ years of experience managing or supporting mission-critical production software applications.
- Strong working knowledge of Linux server operating systems.
- Proficiency in scripting and automation - Bash and/or Python.
- Hands-on experience with SQL and relational databases.
- Demonstrated incident management and technical troubleshooting skills.
- Solid understanding of escalation procedures and SLA-driven environments.
- Excellent interpersonal, verbal, and written communication skills.
- Strong attention to detail and a proactive, ownership-driven mindset.
- Willingness to occasionally work nights and weekends.
Preferred Qualifications- Background in financial services, fintech, or regulated exchange environments.
- Knowledge or experience of options and futures trading markets.
- Knowledge or experience of prediction markets and sports
- Experience with FIX protocol and trading system applications.
- Familiarity with monitoring and observability tools - Grafana, Zabbix, Splunk, Logic Monitor.
- Experience with messaging and middleware systems - Kafka, AMQ, Tomcat.
- Working knowledge of high availability systems and clusters.
- Hands-on experience with AWS (EC2, CloudWatch, S3, etc.).
- Experience with change and release management processes.
- Exposure to SFTP / file transfer workflows and monitoring.
$70,000 - $110,000 a year
#Remote
BenefitsCompetitive salary
Attractive annual leave entitlement including: birthday, work anniversary
401(k) plan with employer match
Eligible for company-sponsored group health, dental, vision, and life/disability insurance
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
