Position: Application Support Engineer
Reports to: Head of Platforms
Education Level: Graduate
Location: New York City - In office 3 days per week
Salary: $130,000
The opportunity:
As Application Support Engineer at MillTech you will play a key role in ensuring the reliability, scalability, improvement and smooth operation of our platform and infrastructure. You will contribute through incident response, proactive monitoring, automation and close collaboration with engineering and business teams. As our first technical hire in the US, you'll be the on-the-ground engineering presence in our New York office and extend our platform coverage into US working hours.
Requirements (essential);
- Investigate, own and resolve incidents across the platform and infrastructure
- Work closely with cross-functional teams to ensure a rapid response to issues
- Build and maintain runbooks, post-mortems and internal documentation to facilitate knowledge sharing
- Implement and continuously improve observability through monitoring, alerting and dashboards
- Reduce operational overhead through automation and reliability-focused engineering
- Actively participate in the innovation and continuous improvement of our support processes and applications
- Train, coach and monitor the performance of members of the UK on-call support rota
Required Skills;
- A strong foundation in application support and site reliability engineering with experience supporting production environments
- Understanding of SRE principles including SLIs, SLOs, error budgets and blameless post-mortems
- Experience with observability and monitoring tools (e.g. Datadog)
- Experience with cloud platforms (e.g. AWS, Azure)
- Proficiency in at least one programming or scripting language (e.g. Typescript, .NET, Bash, PowerShell)
- Knowledge of SQL and experience in database management
- Understanding of networking fundamentals, Linux and Windows systems
- Strong problem-solving skills and remain calm under pressure
- A proactive approach to identifying and resolving technical challenges
- Effective time management skills for efficient prioritisation
- Foster a culture of delivering high levels of customer satisfaction
- Strong communication skills to convey technical concepts to both technical and non-technical stakeholders
Additional skills you may have:
- Experience with infrastructure-as-code tools (e.g. Terraform, CloudFormation / CDK)
- Knowledge of DevOps deployment practices and tooling (e.g. TeamCity, Octopus Deploy, Docker)
- Experience in the financial sector
- Exposure to AI/ML platforms, prompt engineering, or building integrations with LLM APIs
What we offer in return:
Our commitment is to help you flourish in this role, through support with your professional development, opportunities to be involved in key projects, and exposure to challenges that you may not be offered in a larger organisation. We will provide:
- A competitive salary with annual reviews;
- 25 days' paid annual leave plus an additional day per year of service;
- Excellent staff development and training opportunities;
- Flexible working arrangements including remote working;
- Healthcare
- 401(k) with employer match
How to apply?
We would like to hear from you if you think that you're a good fit for this role. To apply you should upload your CV. One of the team will then be in touch with you to discuss the next steps.
